Order tracking not working

[Stug]

I order an upgrade a week ago (7.8.2018) which was in stock and dispatched within 1 day.  Nothing has arrived and the tracker is not working, it just says the order has timed out.  I don’t have a phone to contact EE and the live chat doesn’t seem to be working.

[Andrewworr]

Good morning @Stug, welcome to the EE Community.

I know how annoying it can be when an exciting upgrade takes longer than expected to arrive.

Could you please try the live chat again?

I understand you don't have a phone to contact EE, so I won't suggest calling them. You can view all of your other contact options here - https://ee.co.uk/help/contact-us

If you prefer, you can contact EE regarding this on Twitter @EE

What upgrade did you go for? I hope you enjoy your shiny new device. 🙂

I hope this has helped. If not, please reply and I'll try to help further.

Thanks

Andrew

[Leanne_T]

Good Morning @Stug

Thanks for coming to the community.

If you select the get in touch page and EE a chat option will show for you when an agent is available.

Let me know how you get on 🙂

Leanne.

[Stug]

The chat option is there but it just shows “let’s chat” then opening times 8am-11pm mon-sun.  There is no link to start a chat.

[Leanne_T]

Hi @Stug

Thanks for coming back to me.

I have sent you a private message on here to get some details. 

Speak soon, Leanne.