by ebbwman Investigator
Investigator

I cannot connect my Samsung watch to EE network

Anyone else have issues connecting the samsung watch to EE? keep getting an error code? 

 

much help is most appreciated 

8 REPLIES
by ebbwman Investigator
Investigator

Re: How do I set up my Samsung Galaxy Watch 4G on EE

i cannot get mine to connect, any advice? 

by Star Contributor
Star Contributor

Re: I cannot connect my Samsung watch to EE network

 Hi @ebbwman

 

Welcome to the Community,

 

I would contact technical support on 0800 956 3146 

 

Have a great Christmas.

 

David.

by Star Contributor
Star Contributor

Re: How do I set up my Samsung Galaxy Watch 4G on EE

@ebbwman I have answered your other post.

by Legend
Legend

Re: I cannot connect my Samsung watch to EE network

Hi @ebbwman

 

What error code are you receiving?

 

Have you connected your watch to your phone?

 

Thanks

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by ebbwman Investigator
Investigator

Re: I cannot connect my Samsung watch to EE network

error code 4001 - i am trying to connect my watch to the network

by Legend
Legend

Re: I cannot connect my Samsung watch to EE network

Hi @ebbwman

 

Please see this thread. This should help with your call to CS, it seems you need a new E sim.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by ebbwman Investigator
Investigator

Re: I cannot connect my Samsung watch to EE network

4001, having issues tying my watch to my phone network. 

by
EE Community Support Team

Re: I cannot connect my Samsung watch to EE network

Good Morning @ebbwman.

 

I'd recommend contacting our customer service team about this.

 

They will be able to access your account and find our why you're getting this error code.

 

Let us know how you get on.

 

Jon

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