Make your house a smart home - with help from EE
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by Chatita
Explorer

I can’t make, receive calls or texts can you help?

Can’t make calls or receive also no texts

1 SOLUTION

Accepted Solutions
by Legend
Legend
Solution

Re: I can’t make, receive calls or texts can you help?

Hi @Chatita

 

  • What device do you have?
  • What tariff are you on?
  •  Are you abroad at the moment?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
3 REPLIES
by Legend
Legend
Solution

Re: I can’t make, receive calls or texts can you help?

Hi @Chatita

 

  • What device do you have?
  • What tariff are you on?
  •  Are you abroad at the moment?

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Chatita
Explorer

Re: I can’t make, receive calls or texts can you help?

Thanks for your prompt reply.
I have a Samsung Galaxy Y
On my pay as you go
And I just come back to the UK from Spain.
Thanks again


Sent from my iPad
by Legend
Legend

Re: I can’t make, receive calls or texts can you help?

Hi @Chatita

 

When was the last time you made a chargeable call or text on your PAYG account? Its maybe your account is in hibernation

 

Can you try and manually choose the EE network under settings -network. 

 

Thanks, 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
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