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by dzieciol Investigator
Investigator

How do you use the audio player on a Mobiwire pictor?

I don't know where to put the music files - it can't find them on the root directory of the momory card, or in the "My music" folder

12 REPLIES
by Grand Master
Grand Master

Re: How do you use the audio player on a Mobiwire pictor?

@dzieciol  Are your music files set as a mp3, 

by dzieciol Investigator
Investigator

Re: How do you use the audio player on a Mobiwire pictor?

Yeah, I've tried both WAV and MP3

by Grand Master
Grand Master

Re: How do you use the audio player on a Mobiwire pictor?

@dzieciol  I can find on the web that the device supports MP3 and WAV files but I can not find how to or where to install music there is nothing on YouTube,  that has to be a first. 

 

Perhaps @James_B can help with this.  

by
EE Community Support Team

Re: How do you use the audio player on a Mobiwire pictor?

Hi @dzieciol,

 

Welcome to the EE Community.

 

Does your music show in the file manager in settings after inserting the memory card?

 

Thanks

 

James

by dzieciol Investigator
Investigator

Re: How do you use the audio player on a Mobiwire pictor?

It does, and I can even play it from there. This is a mystery.

by
EE Community Support Team

Re: How do you use the audio player on a Mobiwire pictor?

Hi @dzieciol.

 

Please try the following steps:

 

Tap MultiMedia – Audio Player >>> Tap List >>> Tap Options >>> Tap Settings >>> Set “Pre playlist” on “Memory Card” >>> Set “List auto gen.” to “On” >>> Playlist will be automatically filled in.

 

Please let me know if this works.

 

Thanks and good luck. Smiley Happy

 

Chris

by dzieciol Investigator
Investigator

Re: How do you use the audio player on a Mobiwire pictor?

Thank you, but no, that was the first thing I tried.

by
EE Community Support Team

Re: How do you use the audio player on a Mobiwire pictor?

Thanks @dzieciol.

 

I recommend speaking to our technical support team, they will be able to run through some more troubleshooting and hopefully get this sorted for you.

 

Please let us know how you get on.

 

Chris

by dzieciol Investigator
Investigator

Re: How do you use the audio player on a Mobiwire pictor?

This phone is for someone else, who'll be activating the sim in their name, and so I don't have an EE number, and I can't contact EE without one - it just kicks me out of the phone call.

by
EE Community Support Team

Re: How do you use the audio player on a Mobiwire pictor?

The technical support team should be able to help once the SIM is activated, @dzieciol.

 

Alternatively, if you have another EE phone that you can call from, they will be able to help you before that.

 

Chris

by dzieciol Investigator
Investigator

Re: How do you use the audio player on a Mobiwire pictor?

Is there no email address I can use?

by
EE Community Support Team

Re: How do you use the audio player on a Mobiwire pictor?

We do not have email customer services, @dzieciol.

 

You can find all of our contact details on the EE get in touch page.

 

Chris

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