Galaxy watch on new contract

[Dbjones]

Hello,

I've just been given a Samsung watch with 4g. I used to be on EE and am thinking of coming back because my new network doesn't support esims.

Can anybody help me with the process? I need to arrange a SIM only deal for my phone, but I can't see how to add the Samsung watch to my plan and how much extra it would cost.

I'd also like to make sure that I will be able to use my existing number with the watch because I'd like to.leave the phone at home when I go jogging.

Thanks!

Thanks very much.

[David · Accepted solution]

Hi @Dbjones 

Welcome to the EE Community,

Once your a EE customer again you will be able to add the watch to your account through customer services on 150.

To share your plan with a watch a 30 day rolling plan will need to be purchased at the cost of £7

your mobile number be will linked to the phone sim & the esim in the watch.

Thanks,

David.

[Dbjones]

That's brilliant, thanks. 

Any idea what that is likely to cost on top of the sim only plan?

[David]

@Dbjones depends on which sim only plan you go for you can find all the available sim only plans by clicking the link below.

EE PAYM SIMO DEALS  

[Dbjones]

Hi,

Thanks to David who answered my questions yesterday. As I marked that post as solved, I've started a new topic. Hope that's OK.

I have a couple of further questions about the Galaxy watch I have just been given.

I'm not yet on EE but have chosen a plan and know how to add the watch to it. I have a Oneplus 7t, which Samsung assure me is compatible with the Galaxy watch and will provide the 4g functionality I need as long as the network allows it. When I look at EE's pages they say I should have a Samsung phone. 

My question is, are EE saying non-Samsung phones definitely won't work with the watch's 4g function on EE or just that it isn't "officially" supported? 

Thanks again.

[Leanne_T]

Morning @Dbjones

Thanks for coming to the community 🙂

To connect a Samsung Watch on EE you will need one of the following Samsung phones on a pay monthly or SIM Only EE account;

• Samsung Galaxy A Series 2017 and Newer
• Samsung Galaxy J Series 2017 and Newer
• Samsung Galaxy Note 8 and Newer
• Samsung Galaxy S7 and Newer
• Samsung Galaxy Xcover 4 and Newer

If you have a compatible phone and purchase a SIM Only plan, you can follow the steps on our How do I set up my Samsung Galaxy Watch 4G on EE? post, to pair your watch and Samsung phone.

This will set up the 30-day smartwatch plan for you 🙂

Leanne.

[Dbjones]

Thanks for replying. My big query is more about whether there is something at EE that prevents me from using my Oneplus 7t with the 4g on the watch.

I just spoke to Samsung support and they have said my phone is compatible with the 4g function, unless the network restricts it. I was hoping to see if anyone knew if it definitely won't work with EE or if it's just a question of it being "officially supported."

Thanks again.

[Leanne_T]

Hi @Dbjones

I am sorry, the Samsung Galaxy Watch 4G can only be connected to a compatible Samsung phone and plan on our EE network.

Full information can be found on our How do I use my Samsung Galaxy Watch 4G? Help page.

Leanne.

[James_B]

Hi @Dbjones,

The Samsung Galaxy Watch 4G is only compatible with Samsung devices.

Thanks

James

[Ollyboustead]

Help!

My father in law has a Samsung Tab, as he has disability and needs a phone which is that size, it appears although Samsung suggest you need android 4and higher it doesn’t allow a tab to pair with the watch through the app.

His Tab is on a EE contract can he set to the watch on his contract standalone 

and get calls and messages on the same number?

or does it need to be a phone not a tablet which is a shame, as he can not use a small phone and thus doesn’t take the tab everywhere so the watch would be ideal, especially with the fall protection alert.

is there any solution? 

thanks