by VladimirB Investigator
Investigator

EE Nokosi phone with Whatsapp builtin

Hi, 

Nokosi phone was purchased in April this year. Whatsapp application was used during summer. Now app says :"Update Whatsapp. Tap "download" to get latest version"

I can download file using link provided. File named Whatsapp.apk (33.25 Mb) downloaded.

Phone asked then: "Do you want to install this app? It will get access to:". I have two options: "Cancel" or "Install". I choose "Install". App installing....  Installed. Two options again: "Done" or "Open". I choose "Open" and got message about Whatsapp update again. So it's indefinite loop. Have done it several times, no progress.

I can't use Whatsapp application which was main reason for purchase.

What should I do, EE?

 

1 SOLUTION

Accepted Solutions
by VladimirB Investigator
Investigator
Solution

Re: EE Nokosi phone with Whatsapp builtin

Problem solved.

 

Old 4Gb micro SD card was installed. Default storage changed to SD card(Phone has very limited storage).

Full reset performed. Now it's updated and working.

 

Thanks to everyone.

View solution in original post

7 REPLIES 7
by
EE Community Support Team

Re: EE Nokosi phone with Whatsapp builtin

Hi @VladimirB

 

Welcome to the community.

 

Could you try restarting the phone and trying again please?

 

Have you tried deleting and re-downloading the app?


Chris

by VladimirB Investigator
Investigator

Re: EE Nokosi phone with Whatsapp builtin

Hi,

 

Yes, I did restarts/reboots. It doesn't help. As I understand, phone is running under Anrdoid OS with Google services removed. For me it looks like app can't get permission/s from OS during install process. There is no firmware update from EE available as well (and it doesn't look like it will be in a future).

by
EE Community Support Team

Re: EE Nokosi phone with Whatsapp builtin

OK thanks, @VladimirB

 

I recommend speaking to our Tech Gurus to see if there's anything they recommend.


Chris

by Grand Master
Grand Master

Re: EE Nokosi phone with Whatsapp builtin

Don't run it from the "Done" or "Open" prompt but from its icon on your Home screens or Apps.

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by VladimirB Investigator
Investigator

Re: EE Nokosi phone with Whatsapp builtin

Hi,

 

if I click on icon (Home screen) the update message appears. Loop again.

 

😞

 

by VladimirB Investigator
Investigator
Solution

Re: EE Nokosi phone with Whatsapp builtin

Problem solved.

 

Old 4Gb micro SD card was installed. Default storage changed to SD card(Phone has very limited storage).

Full reset performed. Now it's updated and working.

 

Thanks to everyone.

View solution in original post

by
EE Community Support Team

Re: EE Nokosi phone with Whatsapp builtin

Glad you got this sorted @VladimirB

 

Thanks for coming back and letting us know 🙂

 

Leanne

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