Highlighted
by Sandyvernon59 Investigator
Investigator

Does anyone know why my samsung watch keeps disconnecting ?

My samsung watch keeps disconecting its been about 5 times today.wonder if anyone else is having this problem

1 SOLUTION

Accepted Solutions
by Sandyvernon59 Investigator
Investigator
Solution

Re: Does anyone know why my samsung watch keeps disconnecting ?

No error message i love my watch but this problem is making me think ive chose wrong

13 REPLIES 13
by Star Contributor
Star Contributor

Re: Does anyone know why my samsung watch keeps disconnecting ?

Hi @Sandyvernon59 

is both your watch and phone updated with  the latest software ? 

Xx

by
EE Community Support Team

Re: Does anyone know why my samsung watch keeps disconnecting ?

Good Morning @Sandyvernon59.

 

Welcome to the community.

 

In addition to @Watkins07's questions, do you get an error message when it disconnects?

 

Jon

by Sandyvernon59 Investigator
Investigator

Watch disconecting

Yes my phone both my phone and watch are up to date with 

by Sandyvernon59 Investigator
Investigator
Solution

Re: Does anyone know why my samsung watch keeps disconnecting ?

No error message i love my watch but this problem is making me think ive chose wrong

by Sandyvernon59 Investigator
Investigator

Re: Does anyone know why my samsung watch keeps disconnecting ?

No error message i love my watch but this problem is making me think ive chose wrong watch 

by Grand Master
Grand Master

Re: Does anyone know why my samsung watch keeps disconnecting ?

@Sandyvernon59  How far away is the phone from the watch when this happens? 

by
EE Community Support Team

Re: Does anyone know why my samsung watch keeps disconnecting ?

Hi @Sandyvernon59.

 

How long have you had the watch? Was it working fine previously?

 

Jon

by Sandyvernon59 Investigator
Investigator

Re: Does anyone know why my samsung watch keeps disconnecting ?

I have had my watch a week it was fine until the weekend then i had to keep reconecting it.im getting really fed up now 

by Sandyvernon59 Investigator
Investigator

Hi jon

I have had my watch a week it was fine until the weekend then i had to keep reconecting it.im getting really fed up now 

by Sandyvernon59 Investigator
Investigator

Re: Does anyone know why my samsung watch keeps disconnecting ?

It depends sometimes in other room but most of time its by me

by
EE Community Support Team

Re: Does anyone know why my samsung watch keeps disconnecting ?

Thanks @Sandyvernon59.

 

Have you spoken to our Tech Care team about this?

 

Where did you get the watch?

 

Jon

by Sandyvernon59 Investigator
Investigator

Re: Does anyone know why my samsung watch keeps disconnecting ?

Hi jon i have not spoke to them yet but will do. I got it from my ee account on line 

by
EE Community Support Team

Re: Does anyone know why my samsung watch keeps disconnecting ?

Hi @Sandyvernon59,

 

Please come back and let us know what they do to resolve once you have spoken to them.

 

 

Alex 🙂

Let's get started

Join the EE Community to ask, answer, learn and share.