by JR36 Investigator
Investigator

Can not register my phone number

You don't recognise my phone number

5 REPLIES 5
by Grand Master
Grand Master

Re: Can not register my phone number

What doesn't recognise your phone number? What are you trying to do?

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by JR36 Investigator
Investigator

Re: Can not register my phone number

I'm trying to add my mobile and each time I enter the phone number it keeps saying phone number not recognised

by
EE Community Support Team

Re: Can not register my phone number

Morning @JR36

 

Thanks for coming to the community.

 

Have you had a My EE account before or an Orange/T-Mobile account with the same number?

 

Are you with us on pay as you go or pay monthly?

 

Speak soon, Leanne.

by JR36 Investigator
Investigator

Re: Can not register my phone number

This my first time on the network its pay as you go I need to top up but everytime I enter the phone number on the page it just keeps saying we do not recognise this phone number getting really fed up now

by
EE Community Support Team

Re: Can not register my phone number

Hi @JR36

 

Thanks for coming back to me.

 

In this case our pay as you go team will need to get your account looked into and make sure everything is registered for you.

 

If you can give us a call on 07953 966 250 we will be able to help you get this set up.

 

Thanks, Leanne 🙂

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