31-12-2018 11:01 AM
If all these issues are being caused when connected to the watches, then the watches must be the issue.
I never have any problems with Wi-Fi when my headphones are connected via Bluetooth. It isn't my Wi-Fi because I'm streaming 4k Netflix on my tv yet my Facebook won't refresh on my phone 🤔
31-12-2018 11:07 AM
At the end of the day ask yourself is it acceptable to be paying for a product that doesn't function as it should.
You can do as much resetting etc as you like but it won't sort the issue.
Save yourself wasted time and efforts, I truly believe it's not just a software fault but also a hardware issue.
I'm gutted but refuse to pay £480 for a dud product and service!
31-12-2018 11:10 AM
Seeing as how I would imagine everyone is paying for the watch as part of a monthly price plan, they should waiver the cost (or significantly reduce the charge) until the issues are rectified. If they aren't fixed then we should be reimbursed when the watches are returned.
31-12-2018 11:10 AM
Not really EEs fault if a software update Samsung did messed things up. Also it isn't effecting everyone either.
31-12-2018 11:15 AM
Seeing as how EE have provided the product to us, and not Samsung, they're the ones who are responsible for our lack of a working product.
I'm sure any goodwill gestures EE make can be claimed back from Samsung.
31-12-2018 11:28 AM
Seeing all the bugs on this watch (sleep tracking, auto HR, floor tracking, remote connection etc) most of which the S3 didn't have, it really feels like Samsung aren't rushing to fix bugs.
Although I'm one of the lucky ones, after my initial issues my watch does work on 4G and remote connection works (mostly). I'm not updating or reseting for anything! I'm not even restarting it!
31-12-2018 11:29 AM
EE don't make the product or the software.
Like I said not all watches are effected. Mine is working perfectly.
31-12-2018 11:33 AM
EE are providing the product, so as far as the customer s concerned they're responsible.
If you bought a jumper from Next with a hole in it you wouldn't take it back to the factory in China would you?
Mine isn't working, and neither are other people's. Because yours is working does that invalidate everyone else's issues?
31-12-2018 12:25 PM
Your analogy doesn't work. What can EE do? They can't fix an issue on a product they dont have access to.
It's Samsung who needs to do this.
31-12-2018 12:41 PM
Well what could Next do?
EE are the ones providing the phone to customers.
Why are you even bothered about an issue you aren't encountering?
I haven't got the phone from Samsung, I've got it from EE. If you can't work this out then I suggest you spend some time in the real world instead of on forums regarding issues that aren't affecting you.
03-01-2019 06:33 PM
So yesterday morning at 9am I had a call from EE tech (better late than never (they had promised Sunday!)). After a quick check of the current status of the watch and a reset of something at their end (I suspect a reissue of the eSIM) I clicked on the 'setup mobile network' button and about five minutes later had a 4g functioning watch. 36hrs later it still seems fine although it has spent most of the time connected to the phone by Bluetooth. I have done a couple of 4g tests for calls and Spotify and all good.
03-01-2019 06:37 PM
When I phoned the other day they said they will not be re issuing an esim so would have to just keep trying I'll be returning mine tomorrow
03-01-2019 06:56 PM - edited 03-01-2019 06:57 PM
I'd suggest a call to tech support in the morning as he was quite clear that they have an 'approved' resolution and it's worked with mine
18-01-2019 04:03 PM
I am having similar problems. I spoke to technical support who have passed it to second level. They are supposed to contact me within 24 hrs. Not very impressed if lots of people are having issues and it cannot be resolved straight away.
19-01-2019 07:52 AM
I returned mine last week. I get there having issues and it's partially out of their hands, but I cut my losses.
I'll wait for the next watch to be released, and see how it goes from there
27-04-2019 10:46 AM
Had the same problem. Been on for hours with ee support but they can't fix it. They were going to get back to me within three days but I'm reasonably time poor so I've decided to give up and return it. Bit disappointing that the user experience can't be a little better. There's a Saturday morning I won't get back!
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