20-11-2018 09:58 PM
Having a few troubles with setting up the new watch. After the set up, when not connecting to my phone via Bluetooth I could make and receive calls, but texts and emails did not work, it would prompt me to connect to Bluetooth for some reason.
samsung technical support suggested I do a reset which I have now done. However after the reset I now can’t even connect anymore, as it has lost the 4g connection. When I try to set the connection up again it says the watch had already been connected. Anyone have any ideas?
22-11-2018 03:38 PM
Hi, almost having exactly the same troubles myself. While my Bluetooth connection seems to be ok after I had no choice but to do a factory reset (Erases everything EXCEPT the watches eSim) I can no longer connect via the Data Network and the sim icon has a little cross in it.
It would be greatly appreciated that if you get this solved could you post the how-to as I'm pretty sure we can't be the only two people with this issue.
23-11-2018 12:38 AM
I'm having the exact same issues. No 4g connectivity. It states data plan has been setup already. No amount of resetting and I installing the wear app or resetting watch works.
It has occasionally shown error 4001 then when retry goes back to the standard data plan has been setup and to contact ee for assistance.
Seems that verizon and other companies have experienced the same issues which would make it a Samsung issue. So frustrating as have a product only doing part of what it's meant to.
23-11-2018 08:42 AM
I have indeed and its with level 2. Just since a few others have the same issue I thought it might help others seeing the issue so they know there are no self help things to try other than call tech support. Currently day 3 of not being able to use it fully.
23-11-2018 08:53 AM
So tech support managed to get it sorted out. However it still doesn't work as it should. In order to use text messages, as i understand you need to have your phone on. I can only send and receive texts when the remote connection is active, however this drops about 90% of the time.
Also emails don't work at all, tells me i need to connect via bluetooth, even though i have already set them up?
23-11-2018 01:09 PM
Just to let you know, I had this issue on release day. I spoke to EE support, who raised it with the next level who couldn't sort it & 24hours later (up to 72hrs it can take) someone phoned me back, asked me to retry the connection and it worked.
So they are aware of it & should be able to sort it, as mine now works(ish).
23-11-2018 01:13 PM
Seem to be having the same issue here. My wife's watch arrived yesterdy and set up fine. She has left the watch here today while she is in work with her phone. 4G is connected and I can use the watch to make calls but it can't send or receive sms and the emails haven't updated since yesterday.
23-11-2018 01:17 PM
I had the same issue last night. My phone was off but wanted to send a text, which wouldn't work via the watch, yet a phone call went through no issues.
Strange one & hoping I dont need the phone to send texts.
23-11-2018 01:42 PM
I'm fairly sure the phone has to be on to send and receive texts. Although you don't need to have it connected via bluetooth or anything, or even have your phone near you. It still has to be on. I believe it essentially sets up a remote connection.
23-11-2018 05:47 PM - edited 23-11-2018 05:55 PM
Still no luck here. Wife came home and watch automatically connected over Bluetooth which allowed the emails to sync. Turned Bluetooth off again and nothing working. Watch has a 4g signal but doesn't receive incoming emails and can't send sms
25-11-2018 08:16 AM
Just to keep you up to date the issue was resolved. It seems that the esim was corrupt and only solution is for a new one to be issued and only tech support can do this Once it had been done it was working within 10mins although can take up to an hour I was told.
For those having issues with no notifications of certain things coming through this might clarify things. If thf phone is switched off/no signal and watch on 4G then you will only get calls. When phone is on you will get notifications of the rest. I'd also check notication settings as its set that if you are using phone they won't come through on watch so feel free to change that. Hope this helps.
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