31-03-2014 08:21 PM - edited 31-03-2014 08:26 PM
I am a newbie to this frum so please be patient with me.
I subscribe to Orange Broadband, Landline & Mobile and have just realised I can have one years free subscription to Norton 360 and I believe a reduce subscription for year two.
For the last week I have been logging into my account and clicking the links 'Exclusive benefits for EE broadband customers' and then 'Anti-virus security for multiple devices'.
01-04-2014 11:38 AM
Personally I wouldn't touch Norton, it's a massive resource hogger. There are much better free options out there, such as Avast or AVG.
03-04-2014 08:48 PM
03-04-2014 09:25 PM
There are a few bigger issues being dealt with at the moment.
Like the fact that T-Mobile customers can't log in and see their bills.
I am sure they will get around to fixing it.
Perhaps if you PM @CustomerService they can give you the current link so you don't need to wait for the fix.
04-04-2014 10:19 AM
i got same problem cant get the norton was told they updating it so i told them it was part of package id signed up to and asked for compo cos didnt provide me with full service get two weeks free off my month bill
08-04-2014 06:47 AM
Thank you all for your answers.
The link has been broken for coming up to 3 weeks as far as I know and now it is partially back but when I go into the Norton webpage and click 'Subscribe now' I get a page which is blank excepte for the words 'Online Offer Only'.
This has been going on with me for nearly 3 weeks and I am being told different things like a couple of weeks ago I was told the links would be back and running in 24 to 48 hours but it was days before it was partially back.
EE told me it was a problem at Norton's end but when I spoke to Norton they say it was at EE's end. A case of passing the proverbial buck?
When I spoke, for the umpteenth time to Customer Support I eventually asked to be put through to the Supervisor and was told that I would be. I held on for over 15 minutes with no Supervisor coming on so I redialled and asked again and was again told I was going to be put through. This time I held on for 10 minutes, still with no reply.
I have now sent an email of complaint to the Customer Service and cc'd it to Olaf Swantee, EE's CEO but have yet to receive an answer, or even an acknowledgement.
I agree Norton takes up a lot of resources but I would like to give it a try as it is 'Free' and Which Magazine has given it its top rating.
For nedflanders 1984 and kazzy:
I appreciate that nothing is perfect and things do sometimes go wrong, so we sometimes need a little patience but being told different stories and also being ignored is extremely vexing at best.
I am glad you received compensation and I shall also be pursuing that possiblility.
Thanks again for all your help and I will try to keep you all informed.
08-04-2014 11:39 AM
08-04-2014 11:59 AM
A lot of the paid for anti virus stuff is just full of un-necessary bloat that slows your PC down.
Plenty of very good free software out there.
18-06-2014 02:47 PM
18-06-2014 04:58 PM
That Download Norton free from EE page, which has nowt to do with Norton as it's an EE webpage, is all screwed up and has been for some time.
I don't see it being fixed any time soon. Buy a cheap one from eBay; make sure it is new and unbroken packaged.
Norton is good. It doesn't hog resources these days.
31-12-2014 11:54 AM
I am having same problem - do not see download on my Vista after having removed everything which may conflict.....Avast comes back and even appears on my XP desktop which doesn't go online any more. I have my theories!!? Are you able to help? My Norton passwoord is confirmed as 'very strong'.........?
31-12-2014 01:26 PM
Dunno what you are saying.
04-08-2015 02:15 PM
Here we are in 2015 and the problem is exactly the same for me. Appalling customer service, again passing the buck
and asking me to wait 4 to 5 hours then 24 hours. No one takes the complaint seriously. Does anyone have the email address
for Olaf Swantee please as customer services ignore me when I ask for it. I need to download my "Free" Norton 360 asap as
my current subscription is about to run out.
04-08-2015 02:20 PM
You only get Norton free for 1 year. Not the 2nd year.
04-08-2015 03:03 PM
Yeah I realise that. I have previously paid for Norton 360. This is my first attempted download of the free option
that supposedly comes with the broadband. Try the link http://broadband.ee.co.uk/norton360 and you will see the
problem for yourself.
04-08-2015 05:08 PM
Apologies - the Norton download server is currently offline. Please try again later.
So, that's Norton not EE. How long has it been like that? Last time I looked it was OK.
04-08-2015 06:04 PM
2 weeks that I am aware of. I had a Norton agent remotely control my computer. He concluded that it
was an EE problem.