SIM order - not arrived, no update

[Skho2004]

Order number: xko********

Date ordered 3rd Dec 25.

This has not arrived and no update on order.

[Mod edit: Removed order number from public post]

[Leanne_T · Accepted solution]

Hi there @Skho2004 

Thanks for coming to the community. 

SIM Orders can take 2-5 working days to arrive by Royal Mail. 

If the SIM card has not arrived in the next few days and you would like to make sure this has been fully processed, please give is a call on 0800 956 6000 and the team will get this checked over for you. 

Leanne 🙂