Order delayed

[Mari28]

Hi I have ordered my device IPhone 17 pro max on 6th of October 2025 and I haven’t received it yet. When I am trying to track my order it doesn’t show me any relevant information about when it will be delivered and it’s been so long now I have paid the deposit for it but not received my order. Could you have a look and help me with that please! 
order number: 00********

Thank you 

[Mod edit: Please don't post personal information in public forum]

[Ali_A · Accepted solution]

Hi @Mari28 

As you've not received a follow-up email confirming your has been processed, an the tracking doesn't show you any information, you'll need to give our Customer Service team a call where a guide in the Digital Sales team can check your order went through correctly. 
However, please first check your junk/spam folder in case any emails are accidentally filtered there. 

If the order couldn't be processed, the team can discuss the reasons why and what additional information we need to manually complete it for you.  
They can then issue you the tracking

Ali