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New sim

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Pmcdaid69
Visitor

‎09-11-2025 09:20 AM

I just received new sim and it has been delievered destroyed in a royal mail bag saying sorry. The sim card is missing. How do i go about a replacement sim.

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Northerner
EE Community Star
EE Community Star

‎09-11-2025 11:27 AM

Hi @Pmcdaid69 

Read the below link:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Alternatively with ID to any EE store.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

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Northerner
EE Community Star
EE Community Star

‎09-11-2025 11:27 AM

Hi @Pmcdaid69 

Read the below link:

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Alternatively with ID to any EE store.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.