12-11-2025 03:25 PM
Hi, I placed my order 28th October and was told a 3 week wait which was fine, a customer service agent told me a few days ago I would have my device by Sunday however I’ve now been told it’s another 2 week wait which would mean a month wait not 3 weeks. Has anyone ordered around my time had their device yet or had similar experience?
12-11-2025 03:46 PM
Exactly same, i ordered on 13/10 and still not arrived keep being told next week and never get any updates. Also my partner who ordered same phone was meant to have his phone delivered on 30/10 he took in a parcel from DPD and when opened it the box was empty, the outer package didn't look tampered with so my thoughts is that someone in EE warehouse has tampered with box as the phone box security tabs arnt smooth and look like they have been pulled back and then resealed to make it look like box was unopened. EE have now closed this complaint saying evidence we took in parcel and have made no effort to evidence any kind of formal investogation we are now seeking legal advice and written to watch dog and national press. Please do not open parcel indoors, open in front of delivery driver and film whole thing as i have since read this keeps happening with new model phones.