by andy1234
Visitor

automatic upgrade from old orange plan to new ee plan - how long does this take?

hi

I received a letter stating that as an old customer with orange that I would be transferred to a new EE plan that would replace my old one and I would receive a text to say this has been done and then I would be charged a new tarrif and have the new recommended EE bundle.

The bill has changed from an orange one to an ee one but the bundle has remained the same.

please can you advise how long the transfer takes to complete ?

 

thanks

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: automatic upgrade from old orange plan to new ee plan - how long does this t

Hi @andy1234 

 

Can you text the word NUMBER to 150 and let me know what you get back.

 

 

Thanks,

 

David.

by Grand Master
Grand Master

Re: automatic upgrade from old orange plan to new ee plan - how long does this t

@andy1234 : What exactly does texting AL to 150 report?

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