by neil_lomas Established Contributor
Established Contributor

Will I lose my free broadband when I am switched from Orange to EE?

I have received a text message from EE (to which I can't reply) saying that they are "still" (my quotes) working on my switch from Orange to EE. There is nothing about whether my free broadband (I have both my landline and mobile with Orange/EE) will continue.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Will I lose my free broadband when I am switched from Orange to EE?

Morning @neil_lomas

 

Thanks for coming back to the community.

 

If you give us a call we will be able to look into your account and answer your broadband question 🙂

 

Thanks.

 

Leanne.

View solution in original post

4 REPLIES 4
by Grand Master
Grand Master

Re: Will I lose my free broadband when I am switched from Orange to EE?

@neil_lomas   You will need to speak with customer services about this.   

by
EE Community Support Team
Solution

Re: Will I lose my free broadband when I am switched from Orange to EE?

Morning @neil_lomas

 

Thanks for coming back to the community.

 

If you give us a call we will be able to look into your account and answer your broadband question 🙂

 

Thanks.

 

Leanne.

View solution in original post

by neil_lomas Established Contributor
Established Contributor

Re: Will I lose my free broadband when I am switched from Orange to EE?

Actually dialling 150 turned into a bit of a nightmare as none of the options offered seemed to fit. I was also asked for two characters from my password which, after several denials turned out to be my password from the old Orange mobile, not My EE.

Then I had to supply 2 letters from my mother's maiden name.

Finally, I was told that the free Orange broadband was discontinued some years ago but was incorporated into what I am paying for my landline.

I now have a new contract effective from 30th July for 18 months.

by
EE Community Support Team

Re: Will I lose my free broadband when I am switched from Orange to EE?

Hi @neil_lomas

 

Thanks for coming back and letting us know how you got on 🙂

 

Glad this is sorted for you.

 

Have a great weekend.

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