by heatlin Investigator
Investigator

Re: My T-Mobile online account access is closing on 28th February 2019

I am a PAyG customer from T-mobile and my just registered for the My EE account as my t-mobile account closed recently. Don't remember receiving any email about this back in february.  I would now like to look at my current usage. Am I still able to do this on pay as you go or not?

6 REPLIES 6
by Grand Master
Grand Master

Re: My T-Mobile online account access is closing on 28th February 2019

@heatlin : Yes, text AL to 150  Also look in your MyEE for the last month's usage.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by heatlin Investigator
Investigator

Re: My T-Mobile online account access is closing on 28th February 2019

When I sent AL to 150 I just got my credit balance back and I also tried the My EE account for my current usage only comes up in Pay monthly menu not the pay as you go type of account which only includes top up.

 

by Grand Master
Grand Master

Re: My T-Mobile online account access is closing on 28th February 2019

@heatlin : You need to phone EE to delete your T-M contract a/c. Then you can create your EE PAYG a/c afresh.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by heatlin Investigator
Investigator

Re: My T-Mobile online account access is closing on 28th February 2019

I've never had a T-M contract a/c with t-mobile only a pay as you go account with them  do I still need to delete my account to access the pay as you go usage which I was able to see on the t-mbile account website before it closed back in February.

by Grand Master
Grand Master

Re: My T-Mobile online account access is closing on 28th February 2019

Then what is :


@heatlin wrote:

tried the My EE account for my current usage only comes up in Pay monthly menu

Perhaps there is some confusion here? A PAYG a/c doesn't only include Top-Up but much more:Capture.JPG

 


__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: My T-Mobile online account access is closing on 28th February 2019

Good Morning @heatlin

 

Thanks for coming to the community. 

 

Are you still using your T-Mobile SIM?

 

If yes, you can manage your account via text, giving us a call or visiting your local EE store

 

I would recommend getting in touch with our mobile care team who will be able to look into your account further. 

 

You can do this by calling 150 from your handset. 

 

Katie 🙂

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