Orange has been part of the EE family for many years and over the coming months, our Orange pay as you go plans will be switching over to shiny new EE 3G plans. As loyal Orange customers, we want to assure you that the move will be as seamless as possible.
We realise change can throw up questions, and the EE Community is always here for you to ask, answer, learn and share your most pressing queries. Here are some answers to the most popular questions.
Will my Orange mobile number change?
No. Your Orange mobile number will still stay the same once you’re on EE.
Am I getting a new SIM card?
The switch over from Orange pay as you go to EE aims to be simple, so your current SIM card won’t need to be changed. However, if you want to change to one of our great EE 4G plans, we will send you a new SIM card.
What if I don't want to be switched over to EE?
Orange pay as you go plans are closing so all customers will be switched to EE. If you really don't want to switch you can call us on 150 to discuss other options or disconnecting your number.
What if I’m travelling abroad while the switch is happening?
There’s a small chance you may experience a loss of service. Always try restarting your phone if this happens. If you’re planning to travel abroad within the next few months we recommend checking our roaming rates to see if the charges will change.
What is a ‘pack’ and how is it different to my Orange ‘plan’?
EE packs give you better value for money. They’re cheaper than standard pay as you go rates, and bundle allowances together, so no matter what your priority – be it chatting or using data – you’ll find the right pack for you.
You can buy a pack that lasts for either seven or 30 days. It will automatically renew using the credit on your account so make sure to keep topped up. You can also set up recurring card payments with your debit or credit card so that you automatically pay for your 30 day pack.
The longer you buy packs for, the better they get. For every three months that you buy a pack, you’ll be able to choose a Free Boost for either your data allowance or your minutes. It’s our way of saying thanks for staying with us.
Check out the packs you can choose from.
Will I lose my Orange credit when I switch over?
No. Your credit will move with you and you’ll be able to choose one of our great value packs.
Will topping up be different?
If you top up using a registered credit or debit card, it’ll move to EE and you can use it as normal; the same applies if you used a top-up card. If it’s not working, try re-registering before you top up.
The easiest way to top up is by registering for My EE, which you can do online or by downloading the app. There are plenty of other benefits that come with a My EE account, including checking your usage and remaining top up credit.
If you’ve used My EE in the past with Orange, you’ll need to re-register.
Will I lose my Orange rewards?
Canary and Dolphin Top-Up Rewards
If you used to get Orange Top-Up Rewards, you’ll get even more extra data, minutes or texts once you top up when you move to EE. The only difference is that they’ll start on the first day of each month and last for 30 days.
If you were on Canary – when you top up £10 you’ll get 100 mins and 100 texts and when you top up £20 you’ll get 300 mins and 300 texts.
If you were on Dolphin – when you top £10 you’ll get 1GB and 400 texts and when you top up £20 you’ll get 3GB and unlimited texts.
Pay as you go packs are great value but they’re not compatible with these reward plans. To get a pack you will need to call 150 and speak to someone from our teams.
Will I lose any saved voicemails?
No. Your Orange voicemails and settings will remain as before but instead of caling 123 to listen to your voicemails you will now call 222 instead.
What Orange mobile services will I lose?
Luckily there are plenty of new features that you’ll be able to enjoy as part of the EE family, however the following Orange mobile services will cease to exist:
- Magic Numbers (see below for more info)
- Reserve Tank
- Call Waiting
- Call Hold
- Direct Debit top-ups
- Orange Text Alerts
- Orange Plus services and subscriptions including horoscopes and football scores
What will happen to my Magic Numbers?
Your Orange Magic Numbers will cease to exist once you’ve been switched over. EE packs include calls to all UK mobile and landline numbers, so you won't need Magic Numbers any more.
What should I do if my phone doesn't work after the switch?
Always try restarting your phone first, if it is still not working EE will get you up and running again as soon as possible - you just need to call us on 0800 079 5327.
Am I now eligible for 4G?
After the switch you’ll be using EE’s 3G network. If you want to take advantage of more 4G than anywhere else (with the fastest speeds in the UK), all you need to do is choose a 4G plan. It’ll mean getting a new 4G SIM card and (if you don’t already have one) a 4G compatible device.
Check out our online shop if you fancy treating yourself to an upgrade.
