15-02-2019 06:20 PM
Welcome to the EE Community,
No you wont lose any credit when your number moves to your new sim.
15-02-2019 06:27 PM
Not as long as you just transfer your no. to EE & not buy any-old EE SIM.
To switch to EE PAYG use Move to EE pay as you go From Orange and T-Mobile & get £10 free credit to boot.
15-02-2019 06:38 PM
Hi XRaySpeX, thank you for your reply. I've received a new SIM and thought I had ordered one with the £10 free credit on already, but the instructions say 'Pop it in, Register for MyEE, Pay for your pack'. I'm assuming by these instructions I've asked for the wrong SIM?
15-02-2019 06:45 PM
Looks like it. If you didn't order it from the link I gave but just from new PAYG SIMs in the EE Shop it won't have that £10 free credit on it.
Where you ordered it from, did you have to give your existing no?
15-02-2019 06:47 PM
Yes, it asked me to input my existing number. I thought I had followed the correct thread at the time.
15-02-2019 06:52 PM
@jcd2 if you entered your current number then when you pop the EE sim into your phone it should move your number over.
15-02-2019 06:58 PM - edited 15-02-2019 07:03 PM
Ah, you should be OK. It's asking you to 'Pay for your pack' as the £10 free credit is only given to you to make chargeable calls & texts, not for buying packs. It wants you to top-up with some of your own money so the pack can be bought. IMHO it's a bit of a swizz really :(.
What exactly does texting AL to 150 report?
15-02-2019 08:41 PM
It gives me a balance, but I haven't been keeping an eye on my balance and don't use it up very quickly so I can't tell if any free money has been added. But it's over £10. I'm going to give it a go. Thanks for your help.
15-02-2019 09:08 PM
Does this happen straight away? As I've put in my new SIM and got a text saying my balance is zero. I had had a balance of over £16 on my T-Mobile account. I've put the old SIM back in and the correct credit is back.
15-02-2019 09:14 PM
@jcd2 it shouldn't take that long but sometimes can take up to 24 hours.
15-02-2019 09:20 PM
@jcd2 if it dont move across I would give customer services a call on 150 or ring freephone 0800 956 6000 opt 2 opt 4
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