by Wellsie
Explorer

scam text message re bill

Just had a text saying unable to process my bill I’m assuming it’s a scam  As bill already been taken!!! Not clicking on that link 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: scam text message re bill

Thanks @BazFitzpatrick.

 

Are you able to paste that message into a new text and send it to 7726?

 

Chris

View solution in original post

45 REPLIES 45
by Grand Master
Grand Master

Re: scam text message re bill

@Wellsie  Yes it is a scam and EE would never send you a link to login to to your account.  You can report this to EE by forwarding the message to 7726. ( SPAM). 

there is a lot of this happening at present. 

by
EE Community Support Team

Re: scam text message re bill

Hello there @Wellsie

 

Thanks for coming to the community and for letting us know about this message.

 

That's great advice from @Chris_B

 

If you can forward the message to 7726 we will be able to get this looked into.

 

Leanne 🙂

by jwich1982
Visitor

Re: scam text message re bill

Same scam send out via txt to my mobile number I followed link cause EE sends out txt msg to me as well. Thankfully I couldn't log in. EE customer service should be informed of it and act to protect the privacy of their customers.

by
EE Community Support Team

Re: scam text message re bill

Hello there @jwich1982

 

Thanks for coming here.

 

If you still have the text can you forward the message to 7726, once reported our team will be able to get the URL and number this has been sent from looked into.

 

I would also recommend deleting the message once this has been forwarded to us.

 

You can find some useful tips on staying safe online in Spam and phishing - How to stay safe and report it.

 

Leanne.

by shazza131
New Member

Re: scam text message re bill

Hi, i've just had a SCAM text from a number 07565001806 saying unable to process your latest bill. in order to avoid fees, update your billing information via clicking below. total SCAM SCAM SCAM, Beware folks.

by JulieB00BOO
New Member

Re: scam text message re bill


Hi,

i just had a text from a number claiming to Be EE and they cant process my bill. I stupidly clicked on the link and tried logging in a few times but it did not log me in.

i have changed my password now but will I be subject to a fraud scam? As I am panicking like crazy now. HELP

by elalamein
Visitor

Re: scam text message re bill

Just had the same text. Actually moved this number away from EE a few weeks ago which made me wary.

by
EE Community Support Team

Re: scam text message re bill

Hi everyone,

 

Could you forward this text onto 7726 for further investigation, if you haven't deleted it already 🙂

 

@JulieB00BOO - You've done the right thing changing your password, take extra caution with these texts as EE would never send you a link to your account by text message.

 

Jon

by Mitch99
New Member

Re: scam text message re bill

Also received the scam text this morning: - 

 

'We are having trouble processing your recent payment information for your EE Bill, please follow the link to avoid restrictions: 

 

https://ee-helpcenter.com

 

Of course I won't be clicking on the link....

by
EE Community Support Team

Re: scam text message re bill

Hi @Mitch99.

 

Welcome to the community.

 

If you haven't done so already, please forward the message onto 7726 so it can be investigated.

 

And yes, definitely don't press the link 😁

 

Jon

by BazFitzpatrick
Explorer

Re: scam text message re bill

The number 7726 doesn't seem to work below is the scam message send  

 

EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee-update.ref0175.com/?ee=2

by
EE Community Support Team
Solution

Re: scam text message re bill

Thanks @BazFitzpatrick.

 

Are you able to paste that message into a new text and send it to 7726?

 

Chris

View solution in original post

by BazFitzpatrick
Explorer

Re: scam text message re bill

I've tried to forward the txt to 7726  which fails to send, and I've now tried copying the text and pasting into a new message and sending to 7726 and it fails as well.

by
EE Community Support Team

Re: scam text message re bill

That's really strange, @BazFitzpatrick.

 

I've passed on the information you posted. Thanks for trying. 🙂

 

Chris

by Lbrown122
Explorer

Re: scam text message re bill

This is the fraudulent message I received today

71D26421-86D4-44CA-AFF6-73F18902CB66.png

 

by Ace Contributor
Ace Contributor

Re: scam text message re bill

Hi @Lbrown122  Yes, that's a spam text, hopefully you've not gone to the link? You can forward it to 7726 if you wanted to report it to EE.

by Borthwick
Explorer

Re: scam text message re bill

I have received the same this morning and have pasted  it to you for investigation. Hope you catch the scum who scam!

by
EE Community Support Team

Re: scam text message re bill

Good Afternoon @Borthwick

 

Thanks for coming to the community and reporting this. 

 

Katie 🙂

by Glongii Investigator
Investigator

Re: scam text message re bill

REcieved one of these just now,  followed your advice, hope they can prosecute!

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