03-10-2019 05:21 PM
Just had a text saying unable to process my bill I’m assuming it’s a scam As bill already been taken!!! Not clicking on that link
Solved! See the answer below or view the solution in context.
03-10-2019 05:41 PM
@Wellsie Yes it is a scam and EE would never send you a link to login to to your account. You can report this to EE by forwarding the message to 7726. ( SPAM).
there is a lot of this happening at present.
24-10-2019 10:06 PM
Same scam send out via txt to my mobile number I followed link cause EE sends out txt msg to me as well. Thankfully I couldn't log in. EE customer service should be informed of it and act to protect the privacy of their customers.
25-10-2019 08:00 AM - edited 25-10-2019 08:01 AM
Hello there @jwich1982
Thanks for coming here.
If you still have the text can you forward the message to 7726, once reported our team will be able to get the URL and number this has been sent from looked into.
I would also recommend deleting the message once this has been forwarded to us.
You can find some useful tips on staying safe online in Spam and phishing - How to stay safe and report it.
15-11-2019 05:25 PM
Hi, i've just had a SCAM text from a number 07565001806 saying unable to process your latest bill. in order to avoid fees, update your billing information via clicking below. total SCAM SCAM SCAM, Beware folks.
15-11-2019 05:49 PM
i just had a text from a number claiming to Be EE and they cant process my bill. I stupidly clicked on the link and tried logging in a few times but it did not log me in.
i have changed my password now but will I be subject to a fraud scam? As I am panicking like crazy now. HELP
16-11-2019 08:15 AM
Could you forward this text onto 7726 for further investigation, if you haven't deleted it already 🙂
@JulieB00BOO - You've done the right thing changing your password, take extra caution with these texts as EE would never send you a link to your account by text message.
28-11-2019 08:54 AM
Also received the scam text this morning: -
'We are having trouble processing your recent payment information for your EE Bill, please follow the link to avoid restrictions:
Of course I won't be clicking on the link....
28-11-2019 09:06 AM
Welcome to the community.
If you haven't done so already, please forward the message onto 7726 so it can be investigated.
And yes, definitely don't press the link 😁
29-11-2019 05:02 PM - last edited on 29-11-2019 05:05 PM by Enaseja
The number 7726 doesn't seem to work below is the scam message send
EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee-update.ref0175.com/?ee=2
29-11-2019 05:47 PM - edited 29-11-2019 05:51 PM
I've tried to forward the txt to 7726 which fails to send, and I've now tried copying the text and pasting into a new message and sending to 7726 and it fails as well.
01-12-2019 07:22 PM
Hi @Lbrown122 Yes, that's a spam text, hopefully you've not gone to the link? You can forward it to 7726 if you wanted to report it to EE.
by feliciaB Wednesday