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scam text message re bill

Wellsie
Investigator
Investigator

Just had a text saying unable to process my bill I’m assuming it’s a scam  As bill already been taken!!! Not clicking on that link 

288 REPLIES 288
Jon_K
Former EE Employee

Hi @Mitch99.

 

Welcome to the community.

 

If you haven't done so already, please forward the message onto 7726 so it can be investigated.

 

And yes, definitely don't press the link 😁

 

Jon

The number 7726 doesn't seem to work below is the scam message send  

 

EE:We were unable to process your latest bill. In order to avoid fees, update your billing information via: https://ee-update.ref0175.com/?ee=2

Christopher_G
EE Community Support Team

Thanks @BazFitzpatrick.

 

Are you able to paste that message into a new text and send it to 7726?

 

Chris

I've tried to forward the txt to 7726  which fails to send, and I've now tried copying the text and pasting into a new message and sending to 7726 and it fails as well.

Christopher_G
EE Community Support Team

That's really strange, @BazFitzpatrick.

 

I've passed on the information you posted. Thanks for trying. 🙂

 

Chris

Lbrown122
Explorer

This is the fraudulent message I received today

71D26421-86D4-44CA-AFF6-73F18902CB66.png

 

chistery
Brilliant Contributor
Brilliant Contributor

Hi @Lbrown122  Yes, that's a spam text, hopefully you've not gone to the link? You can forward it to 7726 if you wanted to report it to EE.

I have received the same this morning and have pasted  it to you for investigation. Hope you catch the scum who scam!

Katie_B
EE Community Support Team

Good Afternoon @Borthwick

 

Thanks for coming to the community and reporting this. 

 

Katie 🙂

Glongii
Investigator
Investigator

REcieved one of these just now,  followed your advice, hope they can prosecute!