22-03-2019 09:26 PM
Someone has fraudulently obtained a PAC code from EE on my number. I've reported it, but EE have said they've already activated it with Vodafone. Now my mobile isnt working. Help!
22-03-2019 09:34 PM
@gv69 You need to request that EE speak with vodaphone to get your number back.
You’ll probably find that someone has chosen a number is a store that just happens to be your number and got it. It’s not the first time this has happened.
Try calling your number and speak to the person and explain to them that it’s your number and ask how they got it.
23-03-2019 08:35 AM
@gv69, I'm interested to learn how this could happen - because clearly it's a security breach, how it is impacting on you, what a fraudster might be up to.
24-03-2019 05:19 PM
You also need to change your number on your bank accounts, Paypal, Ebay, Amazon and ensure that those accounts are set to 2 stage authentication.
I would also recommend doing the same (changing mobile number) on any email accounts and setting up two stage authentication.
05-06-2019 02:04 PM
This has also happened to me. I noticed this on Saturday 1st June and contacted 150 and it has apparently been escalated. So far no one from the EE fraud team has been in touch and I still haven't had my number returned to me. When I call it goes to Vodaphone voicemail.
Grateful if you could help.
05-06-2019 04:09 PM
Hi there @JayneM1.
Thanks for coming to the community 🙂
I am very sorry to hear this has happened, was a timescale provided in regards to when the team will be back in touch?
05-06-2019 09:41 PM
06-06-2019 03:35 PM
On 1st June I was told that someone would get back to me within 72 hours. When I had no communication after that timeI contacted 150 again and was told I would get a call between 6pm qnd 8pm on 5th June. No call.
Today I got an automated email from 150 to say my account would be reactivated today. Hurrah , my number had been returned to me this afternoon.
A great result but quite nerve wracking and you need to persevere with EE customer service. Individuals have been very nice but not really well informed.
Thanks for your message,Jayne
06-06-2019 03:37 PM
Many thanks for your advice. My situation is now resolved-thank goodness!
Very frustrating and nerve wracking experience all round.
06-06-2019 03:48 PM
That's great to hear @JayneM1.
Thank you for coming back and letting us know.
Have a wonderful afternoon,
05-08-2019 10:05 PM
Good evening Katie,
I am currently going through the same issue. Van you please advise on what steps I should take.
I received the PAC message on Saturday morning and now the ee app says my account has been shut.
Any help would he kich appreciated.
05-08-2019 10:43 PM
2 weeks ago
Help! Yes Same thing has happened to me. Got a txt saying I was leaving ( which I wasn’t ) and had not requested PAC. Next thing I’m on the phone all day to EE, Vodaphone, banks EE said they would give e a temporary number which I still haven’t received. The banks didn’t really care, the police thought I was nuts when I told them and said it’s not a crime & why was I ringing them . So now I’ve been cut off no phone number, and it ring out to Vodaphone voice mail, got a txt from a loan company thanking me for my application which was not me.
how do I get my number back??? EE?? Help!!!!
2 weeks ago
And..... I’m livid that it seems my security with EE has been so easy to breach, it seems unbelievable that EE have no security checks in place for sending out PAC codes to fraudsters
2 weeks ago
Welcome to the community, I'm sorry to hear that this has happened to you.
We take security very seriously here at EE and require a caller to pass a security test, before completing a request for a PAC code.
The only other way to request a PAC is by texting PAC to 65075 from the device.
Is our Mobile Care team still looking into this for you?
2 weeks ago
I hope so, they said they would email me last night and get me a temporary number, and that I’d get my old number back. I have heard nothing as yet. I can’t believe , I’ve bee left with no number & my identity at risk.
Can you find out who should of been sending me a temporary number
by Snakebite190 Saturday