Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5318 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3585 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153849 Views
  • 0 replies
  • 111 Helpful

EE Sim Swap Data Gathering

Last week I paid a visit to my local EE shop to have a prepaid 120gb data sim swapped. I could not use my data and  EE telephone customer service believed the SIM card was corrupted.Initially I was sent away from the store as I did not have photograp...

TOTO24 by Investigator
  • 218 Views
  • 8 replies
  • 1 Helpful

Free gift offer from EE,is this a scam?

I received a notification from what looked like EE saying I'm eligible for a free gift. Went through a survey (no major details given away) and now it has routed me to a different page ([mod edit: removed to ensure safety]) - has anyone else had this...

EE cyber security

I have EE cyber security  included in my plan. When I try and manage this aspect of my plan. It shows protection report licenses used 62 of 62.When I view the devices it shows a large number of devices, which none relate too any of my devices.EE Cybe...

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asteaman by Established Contributor
  • 326 Views
  • 7 replies
  • 0 Helpful

Resolved! It's Mint Google Pixel Facebook Competition

HI is there currently a  Facebook competition to win a Google Pixel 8 by replying "it's Mint"?I have replied as indicated and there has been a reply to my post saying to follow a link to register but the link takes me to a site that doesn't look like...

New website PUK code issue

Hi, I need to get my PUK code as I've blocked my SIM but every single answer refers to the old ee website - there appears to be no up to date info on where to get your PUK code.I have tried these answers  "Menu > Account Settings > Unlock your SIM."a...

5568 by Investigator
  • 2180 Views
  • 26 replies
  • 8 Helpful

Scam

Hi just a warning that someone called Peter Anderson claiming to be from EE is calling and saying that you need a new SIM card and you will get a free tablet plus your payment will go down, he asks for you to spell out your name and details off your ...

Jan-ag by Visitor
  • 180 Views
  • 1 replies
  • 0 Helpful

Blocked Website

Hello - we launched a site on 4th December: https://4love.uk/We noticed it had been blocked on EE - incorrectly classified, so requested an unblock via blocked.org.ukWe followed this up with 2 separate communications via email to EE to request the re...

ldws by Explorer
  • 220 Views
  • 4 replies
  • 1 Helpful