Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5073 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3460 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153684 Views
  • 0 replies
  • 111 Helpful

Content unlock

***********   Mod edit: [please don't post personal information on the community].

Azik_isay by Investigator
  • 1073 Views
  • 18 replies
  • 2 Helpful

Call centre can see my password

Posting here to understand if others have heard the same as I did on a call.I called the account help call centre because I am having an issue with two different accounts. As an attempt at a resolution the call centre agent added my email address to ...

Plan.com

I’ve just received a call from plan.com to say that they are business partners and can help half the costs that I am paying: it seemed initially like they were from EE but the documentation was from plan.com. When I questioned it they said they’d cal...

StampL by Visitor
  • 8959 Views
  • 53 replies
  • 22 Helpful

What's the deal with this Cyber Security?

Hey, I just got the Cyber Security for my EE Broadband and as you can see from the screenshots, it's like all my available licences are already linked to other people's devices. I had one set up and today the app says I don't have an active subscript...

Screenshot_20240210_213438_EE Cyber Security.jpg Screenshot_20240210_213431_EE Cyber Security.jpg

EE have blocked a website I use

www.GBox.run can you please explain why this Has happened the site use to load but now it’s blocked unless I use a vpn

Troyboss by Visitor
  • 140 Views
  • 2 replies
  • 0 Helpful

Resolved! Scam call 40%

Hello,I got a call today was a 020 number. Tbey said I was eligible for 40% discount. I didnt think it was a scam so talked more and askes for them about the package and to send the details to my email and gave them my email. They asked for my name e...

finesse scam calls using official EE 0800 number

Lots of scamming and hustling seems to be occurring with the EE customer accounts.  All started for me in 22 and 23: now 24.  23 first occurrence was regards to getting me a IPad, (East Indian accents - Call centre sweathouse background sounds, then ...

Gos by Visitor
  • 216 Views
  • 4 replies
  • 0 Helpful