Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Resolved! how to remove parental controls?

how to unlock parental controls ?? I can't turn on adult sites

EE Auto Wi-Fi - what you really ought to know

Has anyone given any thought to the "auto" bit in the name? Anyone thinks it's to do with Google's Android Auto (functionality and) app, or is it just a coincidence? O2, for example, call theirs "Extra"... but that could be its parent company (and on...

Resolved! Sales Call from EE

Received a Sales Call from telephone number 01438 989232 saying they were EE. Supposedly changed to a pay monthly from pay as you go. Did not give any bank account details. Was this really EE?

Scam call

I’ve just had a call from 020 7941 8305 telling me they can upgrade me for not additional charges even though I’m only half way through my contract. When he said it was only £35 a month (I pay a lot more currently) I said it sounded too good to be tr...

Resolved! content Lock

I'm trying to unlock content lock. I need help.

Received A EEMMS message. Wonder if it's legit.

Hi all, I received a message from https://get.mms.ee.co.uk/ee/ overnight asking for my mobile number and the included password saying I had a message from them for a MMS. The sender is a contact of mine but when I try to pick up the message, the mess...

Scam call offering me a 30 percent discount

Today I received a call on purportedly 020 4538 9426 from purportedly John purportedly from EE. He asked how I was today and if I wanted a 30 percent discount. The man was speaking with a South Asian accent in what sounded like a call centre.He asked...

Content unlock

Can’t find how to turn off content blocking

Resolved! Remove content lock

Scam text from NEXT?

I have suddenly started receiving texts apparently from NEXT regarding NEXT sales events. I am suspicious as I do not have NEXT in my contacts so I'm not sure how these texts show up as coming from NEXT. There are links in the texts which I have not ...