Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5069 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3458 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153681 Views
  • 0 replies
  • 111 Helpful

Scam text from NEXT?

I have suddenly started receiving texts apparently from NEXT regarding NEXT sales events. I am suspicious as I do not have NEXT in my contacts so I'm not sure how these texts show up as coming from NEXT. There are links in the texts which I have not ...

Fraud billing

Does anyone know what I can do to stop a contract upgrade that I did not authorise. It was brought to my attention that someone has ordered an upgrade for a new phone costing £100 a month. Apparently the person who I don’t know and live mile and mile...

Tia40 by Explorer
  • 89 Views
  • 3 replies
  • 0 Helpful

Resolved! Hide SSID

Just received the Smart Hub Plus (SH31B) and having looked around the router config stuff I can't find anywhere to hide my SSID?  Does anyone know where, if at all, this option is? 

Resolved! Potential scam

Is +44 7487 367688 a scam or a legitimate EE phone number?

N4R1 by Explorer
  • 3496 Views
  • 13 replies
  • 1 Helpful

Suspicious text on payment processing failure

Text received from +447396898769 to my other phone, it says EE: We could not process your payment. To continue using your account visit our website:  [link removed for safety reasons] HIGHLY SUSPICIOUS as we pay regularly, have credit on the account ...

JOMO7 by Valued Contributor
  • 101 Views
  • 2 replies
  • 1 Helpful

Resolved! Text from EE with security code

HelloMy dad received a text, supposedly from EE, with a passcode.  He's NOT on EE. It gives a telephone number to ring, which seems to be the correct EE number, but since it's not giving other link in the ol' scammer way, it's curious. Currently igno...

BeepBeep1 by Investigator
  • 227 Views
  • 13 replies
  • 3 Helpful