Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5283 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3567 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153811 Views
  • 0 replies
  • 111 Helpful

Resolved! Unrecognised Calls and Messages on Whats App and Messages

I have recently changed my Phone Number due to Personal Reasons. And since EE has changed it over the phone, I have been messages from a Hospital for Appointments to a certain Person on the Text Message.Also I have been having Missed Calls and Messag...

Resolved! Random Calls from companies I’ve never heard of

Over the past couple of weeks I’ve been getting calls from genuine companies (Cafes,restaurants,garages etc) that I have never been in contact with/been to. They are from all over the UK and they don’t seem to be scam calls. I don’t know how they are...

Nzsheead by Explorer
  • 15526 Views
  • 23 replies
  • 16 Helpful

Resolved! phising emails.Hello EE Customer,

Hello EE Customer,We have noticed that you missed a payment for your EE account. Unfortunately, we were unable to process the payment using the card details you have saved in your My EE Account. The payment was due by the specified pay-by date, and t...

Trika69 by Investigator
  • 250 Views
  • 1 replies
  • 2 Helpful

Re: My phone number has been hacked

I keep receiving calls from unknown people say they have missed a call from me. Ihave not called these people. I think someone has hacked my number and calling random people. How do I stop this thanks

I’m really worried re potential scam

Hi everyone I have just received a call from a Birmingham number 01214090961 & s man stated he was from EE & could give me 40% discount on my phone bills.  When he said I just need to confirm it’s you can I have your name I said no because if you are...

Lbaker21 by Visitor
  • 995 Views
  • 1 replies
  • 0 Helpful

Fraud ee notification

I have EE voicemail notification but l can't clear it.When l unfortunately activate this notification its show something "ANS number" but l dont have clue what is this, but l really scared may a phishing software. First time l called  the Voicemail s...

Mogulov by Visitor
  • 210 Views
  • 1 replies
  • 1 Helpful

Resolved! Numbers

Hi, is 0191 5946541 a genuine EE number?