Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5342 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3593 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153865 Views
  • 0 replies
  • 111 Helpful

Resolved! Is the a scam number

Good evening.    I've received this text message tonight. Can anyone tell me if its a scam number and no I haven't clicked on the link.      EE: We have been unable to process your latest payment. Please update your billing information via: <Link Rem...

Turn off web protect

I can't find how to.turn web protect off even after following the online instruction 

Resolved! Forward a scam message to 7726 not working

I received a message from+44 7884 407258 on Christmas day informing me that EE was having issues verifying my billing details and of course I was instructed to click on a link <https://myee-onlinebilling.com> immediately to update my details.  A scam...

Is this a scam?

I recently received the message below from the number 1142:Hi, EE here. Call us Willy Wonka because boy do we have a treat for you! Enjoy unlimited data, minutes and texts for just £1 for 1 day.Make sure you have £1 balance, then reply ONE to get you...

MaMon by Visitor
  • 1160 Views
  • 2 replies
  • 0 Helpful

Bills? And dodgy numbers

 Hey, had this text. So I went on the app to make sure I was up to date with payments which I it seems I am. Just wasn’t sure about the number or link so havnt clicked on it just screenshot so I could see what others think

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PennyJ93 by Visitor
  • 282 Views
  • 2 replies
  • 2 Helpful

Is my number cloned

I am getting random calls from mibiles saying they have missed calls from my number even though i have never contacted them before. Is my number cloned?

store security

I recently visited the Loughborough Store.  I received assistance with a new sim. After I left I became concerned about two my unlocked phone was taken into the back of the store for some time.  Also I was photographed on the store assistant's phone....

Graham196 by Investigator
  • 373 Views
  • 4 replies
  • 1 Helpful

Re: Potential hack

The same has happened to me cos my exs new gf is a hacker and has been getting in all my devices with just my number n Bluetooth n nearbyshare and I’ve told police but I have to wait till crime is committed. She talks to me through Google and I know ...

Ange71 by Visitor
  • 296 Views
  • 1 replies
  • 0 Helpful

Resolved! Scam call?

I just got a call from 02035751487  saying they were from EE and offering me 30% off the bill on my number. Sounded good, but the caller was unable to tell me my name or anything else to convince me that they were legit so I blanked it. 

KjarPos by Visitor
  • 339 Views
  • 1 replies
  • 1 Helpful