Security

Discussions around online safety including security and scams

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EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Sean_D by Former EE Community Manager
  • 5059 Views
  • 2 replies
  • 1 Helpful

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Sean_D by Former EE Community Manager
  • 3454 Views
  • 0 replies
  • 1 Helpful

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for.   The curre...

Sorcha by Former EE Community Manager
  • 153674 Views
  • 0 replies
  • 111 Helpful

Resolved! Scam text

I received this text today, I think I'm right in assuming it's a scam, I hope so as it's been deleted.Scam?

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Slowgun by Explorer
  • 285 Views
  • 3 replies
  • 4 Helpful

Resolved! ?scam txt

+xxxxxxx3858 Txt me from EE to say can’t process payment-I have recently lost my card so presumed it’s because of that and it has a link to the ee page?! 

I Received a Text Message, Apparently From EE?

Is the link  https://get.mms.ee.co.uk/ee/  a genuine EE URL please? I have received a text message from EEMMS, saying that I have received a picture message, and telling me to go to this link and using my EE mobile phone number, and the password that...

Scam

Hi just to raise awareness. Just been on Daily Express online newspaper. Popup box appeared saying I’ve won a prize as I’m an EE customer. I suspect this is a scam. I didn’t click anything & came straight out of the site. Be on your guard & have a me...

Aw6 by Explorer
  • 219 Views
  • 1 replies
  • 1 Helpful

Resolved! Possible scam or legit EE Xmas giveaway text?

Hi, I received a text this morning apparently from EE offering me to be entered into a Christmas giveaway, I just had to click a link & opt in. It seems legit, text has EE logos, looks like other marketing texts I’ve received from EE, I tried googlin...

gem442 by Visitor
  • 2667 Views
  • 8 replies
  • 6 Helpful

150 possible scam by clicking link

During a text message conversation with 150 I got asked to click on a link. Which I did. It lead to a conversation trying to sort out my problem of not receiving calls (except on Wi-Fi). This call went on for 27 minutes and nothing happened to correc...

Kaz10-5 by Visitor
  • 254 Views
  • 2 replies
  • 1 Helpful

Resolved! Is this a scam text please help

I received a text from EE asking me to click on a link https://discover.ee.co.uk/ XmasAdvent_Calendar/N5x1u4 asking me to simply update my marketing preferences and the chance to win one of thousands of vouchers. I didn’t click on the link but typed ...

Content lock

I can not remove content lock on my phone I am over 18yI called 08000798565 and I have a valid debit card but there is always a technical problem and they can not remove it !