Security

EE Cyber Security powered by Norton

Going online opens up your whole world. But it can also put your devices and identity at risk. If you want extra peace of mind and to better protect your devices and identity, look no further than EE Cyber Security Powered by Norton™. It's super easy...

Annual Identity Check powered by Norton

Your personal information isn’t something you want a cybercriminal to use to commit identity fraud. Our annual online identity check can help you know if your personal info has been found on the dark web. In partnership with Norton™, the annual ident...

Scams: Information about scams currently circulating

There are various different scams that customers may come across by email, phone call, text and more. We want to keep you up to date with some of the ones that are being reported to us on a frequent basis so you know what to look out for. The curre...

Re: Content unlock

Pay as you go

Parental control

How do I turn off parental control it seemed a hard thing to do

Resolved! Re lock

My phone is restricted o cannot visit some adult site. I want it open pls. Went to Ee shop in town centre . Was told i had to do online. Pls look into it asap

Phone call offering discount

Elderly neighbour recieved a phone call from a UK number claiming to be EE. 02045382530. The call was offering a discount in contract price to £7 a month if she told them her email. After she did this the caller knew her address, postcode, and full n...

Text from 1122

Received a text from 1122 saying as by and we customer I get double data, any one know if it’s legit or a scam text??

Re: Remove content lock

I need remove content lock on my phone please

Content Lock

I have turned off parental controls in the EE app and restarted all of my devices, but I'm still getting this message whenever I try to access websites:"This website is blocked because of your Content Lock Settings with EE. This is a safety feature t...

Resolved! I want to turn my parental guidance off

Hi, I am 25 year old and would like to turn my parental guidance off asap

Resolved! EE number or scam?

I’ve had a call from a London number 020 4512 6671 claiming that they were EE, hung up as suspected it was a scam. Was this a genuine EE number?Thank you

How to put a total ban on a device on a network?

Hi. How do I put a total ban on a device? I've tried changing passwords, but I get complaints whenever I do this action. So I need to completely ban access? It is online right now. This device has consumed 6GB of data in 24 hours.I have enabled "acce...