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Remove content lock

davidbemel12
Visitor

Please can you remove the content lock on my device. Thank you.

1 SOLUTION

Accepted Solutions
Schockwave
Community Hero
Community Hero

Hello @davidbemel12 ,

 

Welcome to the community,

 

You can either do this via My EE App, or by logging on to your account via the web, by going to manage settings. On the app it is under settings and then restrictions, and via the web it is under device settings.

 

Please do not write all in capitals, as this is seen as shouting, thank you.

 

View solution in original post

25 REPLIES 25
Schockwave
Community Hero
Community Hero

Hello @davidbemel12 ,

 

Welcome to the community,

 

You can either do this via My EE App, or by logging on to your account via the web, by going to manage settings. On the app it is under settings and then restrictions, and via the web it is under device settings.

 

Please do not write all in capitals, as this is seen as shouting, thank you.

 

XRaySpeX
Grand Master
Grand Master

@davidbemel12 : Follow Switching Content Lock OFF or ON .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
JoaoRoneberg
Visitor

There's no way to remove the content lock from my accounts and devices... How do you think blocking PORN in a quarantine????? All your 'smart' suggestions and procedures are **bleep**, there's no way to unlock it and when your system gets to work ask for a credit card number that even if you fill all the data up it doesn't unlock the **bleep** Content lock that i didn't ask for!!!!

 

**bleep** with the puritanism and the prudish unsolicited locks from EE... is a general problem for users... I will start recommending people to switch off...!

Katie_B
EE Community Support Team

Good Afternoon @JoaoRoneberg.

 

Welcome to the EE Community. 

 

When did you process this change?

 

Are you the account holder?

 

What happens when you call 1818 from the device you wish to remove the lock from?

 

Speak soon, 

 

Katie 🙂

Hi I Downloaded the app but it doesn’t say anything underneath the setting 

Katie_B
EE Community Support Team

Good Afternoon @Cammyboy997

 

Welcome to the community. 

 

Are you the account holder?

 

Has your My EE account been set up with account holder access?

 

Have you tried calling 1818 from the device?

 

Katie 🙂

@Cammyboy997 : Don't use the app but your online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Yea I am the account holder I am 22 years old and the only bank card I got is master debit it won’t accept it and I’ve downloaded the app but it doesn’t say restrictions or anything there’s nothing after setting and on Webb I found the device conntroll but when I go to it there nothing about content lock  

Katie_B
EE Community Support Team

Thanks for confirming this @Cammyboy997

 

Have you tried calling 1818 from your device?

 

Katie 🙂