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by
New Member

REMOVE CONTENT LOCK

PLEASE CAN YOU REMOVE THE CONTENT LOCK ON MY DEVICE. THANK YOU.

1 SOLUTION

Accepted Solutions
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by Brilliant Contributor
Brilliant Contributor
Solution

Re: REMOVE CONTENT LOCK

Hello @davidbemel12 ,

 

Welcome to the community,

 

You can either do this via My EE App, or by logging on to your account via the web, by going to manage settings. On the app it is under settings and then restrictions, and via the web it is under device settings.

 

Please do not write all in capitals, as this is seen as shouting, thank you.

 

View solution in original post

10 REPLIES 10
Highlighted
by Brilliant Contributor
Brilliant Contributor
Solution

Re: REMOVE CONTENT LOCK

Hello @davidbemel12 ,

 

Welcome to the community,

 

You can either do this via My EE App, or by logging on to your account via the web, by going to manage settings. On the app it is under settings and then restrictions, and via the web it is under device settings.

 

Please do not write all in capitals, as this is seen as shouting, thank you.

 

View solution in original post

Highlighted
by Grand Master
Grand Master

Re: REMOVE CONTENT LOCK

@davidbemel12 : Follow Switching Content Lock OFF or ON .

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
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by
New Member

REMOVE CONTENT LOCK

There's NO WAY to remove the CONTENT LOCK from my accounts and devices... How do you think blocking PORN in a quarantine????? ALL your 'smart' suggestions and procedures are **bleep**, there's no way to unlock it and when your system gets to work ask for a credit card number that even if you fill all the data up it doesn't unlock the **bleep**ing CONTENT LOCK that I DIDN'T ASK FOR!!!!

 

**bleep** with the puritanism and the prudish unsolicited locks from EE... is a general problem for users... I will start recommending people to switch off...!

Highlighted
by
EE Community Support Team

Re: REMOVE CONTENT LOCK

Good Afternoon @JoaoRoneberg.

 

Welcome to the EE Community. 

 

When did you process this change?

 

Are you the account holder?

 

What happens when you call 1818 from the device you wish to remove the lock from?

 

Speak soon, 

 

Katie 🙂

Highlighted
by
Explorer

Re: REMOVE CONTENT LOCK

Hi I Downloaded the app but it doesn’t say anything underneath the setting 

Highlighted
by
EE Community Support Team

Re: REMOVE CONTENT LOCK

Good Afternoon @Cammyboy997

 

Welcome to the community. 

 

Are you the account holder?

 

Has your My EE account been set up with account holder access?

 

Have you tried calling 1818 from the device?

 

Katie 🙂

Highlighted
by Grand Master
Grand Master

Re: REMOVE CONTENT LOCK

@Cammyboy997 : Don't use the app but your online MyEE.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by
Explorer

Re: REMOVE CONTENT LOCK

Yea I am the account holder I am 22 years old and the only bank card I got is master debit it won’t accept it and I’ve downloaded the app but it doesn’t say restrictions or anything there’s nothing after setting and on Webb I found the device conntroll but when I go to it there nothing about content lock  

Highlighted
by
EE Community Support Team

Re: REMOVE CONTENT LOCK

Thanks for confirming this @Cammyboy997

 

Have you tried calling 1818 from your device?

 

Katie 🙂

Highlighted
by Grand Master
Grand Master

Re: REMOVE CONTENT LOCK

@Cammyboy997 : Are you on contract or PAYG? You won't have those settings with PAYG.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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