Highlighted
by
Explorer

Possible spam text

I have just received this text from EEHELP

 

We were unable to process your last bill. In order to avoid fees please, update your billing information via: myaccount-ee-support.com

 

I pay my bill by direct debit on the 1st if each month, I assume this is someone trying to get my account details as im

 it due to pay until next week. Am I ok to ignore it?  Thank you

1 SOLUTION

Accepted Solutions
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by Grand Master
Grand Master
Solution

Re: Possible spam text

Hi @JulesJones 

 

Yes it's a scam.

 

Can you forward the text to EE on 7726

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

3 REPLIES 3
Highlighted
by Grand Master
Grand Master
Solution

Re: Possible spam text

Hi @JulesJones 

 

Yes it's a scam.

 

Can you forward the text to EE on 7726

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

Highlighted
by
Explorer

Re: Possible spam text

Thank you, I’ve sent it on

Highlighted
by
EE Community Support Team

Re: Possible spam text

Hi there @JulesJones

 

Thanks for forwarding the scam message to 7726, we will be able to get this looked into.

 

You can find some useful tips on staying safe online in Spam and phishing - How to stay safe and report it.

 

Thanks 🙂

 

Leanne

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