16-11-2018 09:51 AM
@owls4eva: They're still diff cos. under the same umbrella, each with their own products & services. It's just a corporate arrangement.
19-11-2018 05:22 PM
Joined EE 30 October 2018. No free Norton. Tried all different ways suggested Nd can't get the offer into my cart on Norton. Norton customer service abysmal. EE response times good but nothing happens. I have raised as a formal complaint but no substantive response yet. EE customer service people say they've not heard of this. There is a thread going back to 2017, and EE say they're in contact with Norton. Come on EE, where is the fix?
19-11-2018 05:50 PM
check 2 posts above yours for the solution. this is what i have done a while ago as well.
whatever you do use incognito settings and then the norton will be free.
19-11-2018 06:00 PM
Appreciate your response. I have tried this solution, once at the suggestion of an EE customer service person, but did not work for me.
19-11-2018 09:12 PM
they dont seem to care quick to take our money but not offer the service promised. I left BT for this reason......maybe a wrong decision.
19-11-2018 09:21 PM
Thanks Wookieburger1 for your comment. EE broadband is really good. And their help with forthcoming house move first class. But can't get why they offer something that hasn't been tested? They've offered a cash adjustment but to me that's avoiding the problem not dealing with it - seems to be the answer to everything. Had no problems with Sky and McAfee on a similar offer some time ago.
19-11-2018 10:22 PM
imagine back then on march i was having every day a different person contacting me to solve the problem. even i had a remote session with the guys of norton. and the problems solved by a member here proposing to do an incognito session. imagine was not official reply and worked. took 1month to solve the mystery. i hope you find a way
21-11-2018 11:06 AM
21-11-2018 09:39 PM
An update to this saga.....
Norton finally got back to me. They said they have recgnoised the glitch in their website and are "working on a fix" which should be implemented by December 5th. They then advised me to try again after that date.
I hope their antivirus activity doesn't take this long!! How long does it take to fix a website!
21-11-2018 10:02 PM
22-11-2018 07:08 AM
My issue is slightly different, I follow the links and Norton wants to charge me £39.99, My existing Norton subscription expires today so I will pay the £39.99 and claim it back from EE.
Photos show route taken.
22-11-2018 12:41 PM
@Candghicks7: Are you logged into your Norton a/c at the time? Maybe it knows you have an expiring existing subs. How did you get your existing subs?
22-11-2018 01:16 PM
Hi Candghicks7. Interesting to see screenshots. Only difference in my experience is that after the offer screen I get a 'No items in your cart' message with a Continue button. Then I get the standard Norton website, and have to pay £39.99! Was also told by EE that this wouldn't be charged but that is clearly incorrect. Norton Customer Service owe me a call in the next 24 hours (I'll need reviving if they do ring) 😎 The fix by 5 December seems a step in the right direction but will believe it when it works. Thanks to all who have posted on this thread.
22-11-2018 03:21 PM - last edited on 22-11-2018 03:24 PM by DanielPA
I would suggest not paying for the extension. If you contact Norton via online chat and explain the situation they will extend your current subscription to after the 5th December, then you can update.
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