by Laura89Missy
Visitor

How can I check if my content lock is off

How can I check if my content lock is off? As I rang me and spoke to somebody. Got my content lock turned off. And it's still not letting me go on certain sites. So how can I check if it's off

3 REPLIES 3
by Grand Master
Grand Master

Re: How can I check if my content lock is off

@Laura89Missy : Follow Switching Content Lock OFF or ON .

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by Grand Master
Grand Master

Re: How can I check if my content lock is off

@Laura89Missy  Login to your EE online account or the my EE app and go  see what the setting is for content lock.    If you got customer services to change this  you need to allow up to 24 hours for changes to take effect you could also try restarting your device.

by
EE Community Support Team

Re: How can I check if my content lock is off

Good Morning @Laura89Missy.

 

As @Chris_B has mentioned it can take up to 24 hours for any changes on your account.

 

Let us know how you get on following the advice of @XRaySpeX and @Chris_B 🙂

 

Jon

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