won't accept my nhs discount codes!!

[LW1981]

Hi, I work for the NHS and registered for the perks to get 20% off and received a code. I am well overdue for an upgrade and so selected an Iphone 8 plus. Went through adding it to my basket and clicked to Add A Voucher and put the code in and it said it wouldn't accept it. Tried another code and still won't accept it. Is the 20% only for new customers?! I've been with Orange and now EE for over 15 years now and am very disappointed if this is the case as I can get much better phone and SIM plans on other brands but I want to stay with EE if possible. Please help!

[Christopher_G]

Hi @LW1981

Welcome to the community. 🙂

The EE Perk discount is for new and upgrading customers.

Which plan are you looking to upgrade to? Does it have any discounts or is it a special offer? You can only use the perk discount on a full-price plan.

Chris

[LW1981]

Hello and thank you for your reply. I wanted the Good As New Iphone 8 Plus, on the Essential Plan: £34 a month with 4GB of data. How do I know which plans I can use my 20% discount on please?

[Katie_B]

Good Morning @LW1981. 

You cannot get the discount if you are on a 4GEE Max plan that includes an annual upgrade benefit. The discount cannot be used in conjunction with any other offer or discount. It is not available with Family & Friends, 10% Multi-line, early upgrade discount or Apple Watch.

If you are selecting a plan that does not fall under the above and the discount is not accepted, please give us a call. 

Katie 🙂

[LW1981]

Hello and thank you for your reply. Unfortunately I have no idea what a 4GEE Max plan is, as far as I'm aware the Iphone 8 Good As New £34 a month for 1GB of data offer is not one of these plans nor is some kind of offer or discount so why can't I use my 20% discount on it? I am also not using any Family & Friends thing, 10% Multi-line, early upgrade and nor am I after an Apple Watch. ☹️

[Christopher_G]

Hi @LW1981 

Did you get the code directly through the EE Perk website? Or through a third party company?

I can't see any reason why it shouldn't work, based on what you've said.

Chris

[LW1981]

Hello there, both codes I've tried are from the EE Perks website. I tried one and it didn't accept it so I generated another one on the same day which also didn't work 😒

[Christopher_G]

Thanks @LW1981

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

[Tabithaxx]

I’m having this exact same problem, except I’m trying to order the new iPhone13 Pro as I’m well overdue an upgrade so thought I would use one of my EE perks codes and treat myself - the plan isn’t already discounted but it won’t take either of the codes I’ve generated 😞

[Leanne_T]

Hi @Tabithaxx

Thanks for coming to the community. 

Did you get the codes from the Perk portal? 

What happens when you enter this? 

Thanks 🙂

Leanne.