by 92trafalgar
Visitor

why are new customer plans for iphoneXR better than for existing customers?

My old iphone SE is dying. 

 

But at www.mobiles.co.uk there's a better ee deal for new customers. Why can't I get that one?

 

It's either that or go to O2.

 

Smiley Happy

 

 

2 REPLIES
by Star Contributor
Star Contributor

Re: why are new customer plans for iphoneXR better than for existing customers?

Hello and welcome to the community. 

It works kinda like conventional retail in that different places can offer the same product for different prices.

Third party retailers (and the operators themselves) have complex business models. If you contact EE Customer Service and say that your contract is coming to an end and you've found a better price with a third party retailer, they may be able to match or offer closer to it.

 

by Grand Master
Grand Master

Re: why are new customer plans for iphoneXR better than for existing customers?

@92trafalgar  You can get the better deal but you’ll have to pay off your current contact with EE or see it out and then give notice on it.  If you wish to keep your number you’ll need to ask EE for your PAC code then move your number to a different network on PAYG then ask that network for your PAC code and then move it back to your new account that comes with the new device. It’s long winded and time consuming.  

 

3rd party sellers will always give a new customer a better deal then upgrading customer, they want to sell new contacts. 

Let's get started

Join the EE Community to ask, answer, learn and share.