ee perks account deactivated

[Vmorland]

Hi

I have tried to access my EE perks account but it states that this is now deactivated.  Can anyone help on how i can access my 5 codes please

Thanks

Vicky

[Leanne_T]

Hi there @rach74

I have sent you a private message on the community now 🙂

Leanne.

[Jonomassey]

Hi,

My wife is having the same issue with her account.  I've just upgraded my daughters phone but require a code to send to the store. We've tried resetting password etc with no luck.  Can you please help?

Thanks

[Leanne_T]

Hi there @Jonomassey

Thanks for coming to the community.

Is your wife not receiving the reset email to her work email address?

Speak soon 🙂

[Jonomassey]

Yes, she has reset her password which says its been done successfully, then when she tries to login it says account deactivated.

[Leanne_T]

Thanks very much @Jonomassey

Has she tried to register as a new customer on the EE Perk Portal?

Speak soon 🙂

Leanne.

[Jonomassey]

Yes, it says her email address is already registered.

Thanks

[Leanne_T]

Thanks for trying @Jonomassey

I have sent you a private message on here for some details.

Leanne.

[Lulu33]

Hi

have you had any luck with my account?

thanks

[Christopher_G]

Hi @Lulu33

I've replied to your private message.

Chris

[VixB]

My EE Perks account has been deactivated as i didn't activate it in the time frame. I am due for an upgrade and wish to gain an NHS discount code. Is it possible for my EE Perks account to be reset?