by KG2
Explorer

Why can't I use Apple Music when I received a text I have streaming until Jan?

I had Apple Music for 6 months when upgrading then received a text to say that I could have it for another 6 months by texting STREAM to 150. I had a confirmation text to say I had Apple Music then until Jan 2018. But when I try to use the Apple app it tells me I don't have EE Music membership and only offers me the choice of having 3 months free directly through Apple. Any ideas? Thanks.

2 REPLIES 2
Highlighted
by Maestro
Maestro

Re: Why can't I use Apple Music when I received a text I have streaming until Ja

If you have already had 6 months free Apple Music, you cannot have another 6 months free sorry.

 

The streaming thing is for people who already subscribe to Apple Music (either directly with Apple or via EE) which enables zero EE data usage when using Apple Music on cellular for 6 months.

by
EE Community Support Team

Re: Why can't I use Apple Music when I received a text I have streaming until Ja

Hi @KG2,

 

Welcome to the EE Community.

 

@jmitchel is correct, you have registered for free data streaming when using Apple Music, rather than another six months free subscription to the service.

 

Thanks

 

James​​​​​​​

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