by Nenajebee Investigator
Investigator

Voucher Code Does Not Work

I am a current EE customer with SIM only plan, have the option to use Standard Upgrade. I also a member of LifeWorks, when I using the code provided it says that it is not valid. It is valid if I use it as a new customer. Do I need to cancel my current contract, or you able to fix this?

5 REPLIES 5
by Grand Master
Grand Master

Re: Voucher Code Does Not Work

Hi @Nenajebee 

 

Did you obtain this code from EE perks?

 

Not all plans/devices can be used with this scheme, so is the plan/handset one which you can obtain? (It will say in the "legal bit).

 

Thanks




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by Nenajebee Investigator
Investigator

Re: Voucher Code Does Not Work

Hi Northerner,

It says: "You cannot get the Perk discount if you are on a 4GEE Max plan that includes an anytime upgrade benefit".

My Account says: "Standard Upgrade available". "EE SIM 12m 10GB £20" Not anytime though.

I've tried to use this perk on any phone or even sim-only plan, - no luck, same error..

Thanks

by
EE Community Support Team

Re: Voucher Code Does Not Work

Good Afternoon @Nenajebee

 

Thanks for coming to the community 🙂

 

I am sorry to hear your having difficulty upgrading.

 

If this is still not working I would recommend contacting our business customer care team. 

 

Please keep us updated with how you get on, 

 

Katie

Highlighted
by Nenajebee Investigator
Investigator

Re: Voucher Code Does Not Work

Hi Katie_B,

 

Thanks for your reply. Apparently, the next day the perk has worked. Not sure what was the issue, but thanks to all for their support.

by
EE Community Team

Re: Voucher Code Does Not Work

Hi @Nenajebee,

 

I'm so glad you got this sorted out. Thanks for coming back to let us know.

 

Enjoy your new phone!

 

 

Alex 🙂

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