Unable to log into EE Perks or reset password

[CazAngell]

Hi,

I am trying to log into EE Perks and am registered but it is not accepting my password nor will it allow me to reset the password - have tried several times but never get the reset email.  I have checked my junk folder and they are not in there and cannot re-register as I get the message to say I am already registered.

Any help is most appreciated.

Thanks,

 CA

[CazAngell]

I am also having problems logging into EE perks - will not accept my password,  doesn't send a reset password email (have checked spam/junk folder) and won't let me reregister and says I am already registered.

Please help.

Thanks.

[Christopher_G]

Hi @CazAngell

Welcome to the community. 🙂

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

[Gracep1990]

I am also having problems logging into EE perks - will not accept my password,  doesn't send a reset password email (have checked spam/junk folder) and won't let me reregister and says I am already registered

[James_B]

Hi @Gracep1990,

Welcome to the EE Community. 🙂

Have you verified your email address?

Thanks

James

[Gracep1990]

I have never had a confirmation email to verify 

[James_B]

Hi @Gracep1990,

Have you checked your spam/junk folder?

If you can't find the email there, please contact your IT support team and ask them to check external emails from the domain @ee.co.uk are allowed.

Thanks

James

[Gracep1990]

Yes I have checked spam/junk. It's set up to my home email as I was on maternity leave when I applied. 

[James_B]

Hi @Gracep1990,

Did you upload your work ID as proof of employment when you registered?

Thanks

James

[Gracep1990]

Yes