by Callumarmy Investigator
Investigator

The EE perks page

The EE perks page hasn’t been able to generate codes the last few days, is there a way to upgrade and put the discount on the contract without using the web page?

13 REPLIES 13
by Grand Master
Grand Master

Re: The EE perks page

@Callumarmy  The discount has to be applied at the same time of taking out/upgrading it can not be applied after.  

by
EE Community Support Team

Re: The EE perks page

Good Morning @Callumarmy.

 

@Chris_B is right in saying that the discount needs t be applied at the time of taking our the contract or upgrading.

 

Are you getting an error message when you try to do this?

 

Jon

by Callumarmy Investigator
Investigator

Re: The EE perks page

Okay thank you, no error messages, I just tap on the ‘get a code’ button and it tries to load the code but keeps the screen as normal, ive tried on numerous devices and operating systems with no luckB7E8E28A-72AA-4E8C-9A5E-E0C450DF6F10.png

by
EE Community Support Team

Re: The EE perks page

Thanks @Callumarmy.

 

Have you used the perk page before?

 

Jon

by Callumarmy Investigator
Investigator

Re: The EE perks page

Yeah I used it just before new year for a different contract

by
EE Community Support Team

Re: The EE perks page

Did that work without any issues @Callumarmy?

 

Could you try clearing your cache and cookies?

 

I know you've tried multiple devices but it's worth a try.

 

Jon

by Callumarmy Investigator
Investigator

Re: The EE perks page

yeah it worked fine, tried clearing cache and cookies on all devices

by
EE Community Support Team

Re: The EE perks page

Thanks again @Callumarmy.

 

I've sent you a private message to get some more information from you.

 

Please have a look and get back to me.

 

Jon

by ns9rt Investigator
Investigator

Re: The EE perks page

Perks code generation is broken for me too.

 

I generated one successfully ~7d ago (which Ive now used and has status "order complete"), have been trying to generate another for a different account and "Get a code" button just refreshes the page with no new code produced.

 

Given Callum has also raised it assume there is some kind of issue with the page and not just an account specific problem?

 

Rob

Highlighted
by
EE Community Support Team

Re: The EE perks page

Hi @nsrt

 

Have you tried clearing your cache and cookies or using a different device/browser?

 

Has your HR department confirmed that they're part of our Perk scheme?

 

Chris

by ns9rt Investigator
Investigator

Re: The EE perks page

Yes, as per my post I had a code work around a week ago. Since using that 1st code (order complete status in perks) I can't generate another despite the perks site saying that I have 4 codes left. 

by ns9rt Investigator
Investigator

Re: The EE perks page

Seems to be working now btw. I just got a new code through.

by
EE Community Support Team

Re: The EE perks page

Hi @ns9rt

 

Thanks for coming back and letting us know.

 

Come back anytime Smiley Happy

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