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05-04-2020 04:17 PM
06-04-2020 11:26 AM
Hi there @Nathanw8897
Thanks for posting on the community.
If you get in touch with our Mobile Care team on 150, they will see what they can send you to use as a proof of purchase for your Nintendo Switch.
Let me know how you get on.
Leanne 🙂
25-06-2020 09:17 PM
Did this get resolved? We have the same issue, my husband has searched his emails for something that mentions the switch? Nintendo need a document that has the serial number on
26-06-2020 08:00 AM
Hi @Carolyn2115
Thanks for coming to the community.
If you give us a call on 150, our Mobile Care team will help you with the proof of purchase that you need for Nintendo 🙂
Let me know how you get on.
Leanne.
30-06-2020 01:14 PM
30-06-2020 01:24 PM
Hi @Carolyn2115
Thanks for coming back to me.
Do you still have confirmation email we sent to you after placing the order?
If so, does this have the gift with purchase information?
Leanne.
30-06-2020 01:28 PM
30-06-2020 01:34 PM
I see @Carolyn2115
I have sent you a private message on here for some further details.
Thanks 🙂
Leanne.
02-08-2020 09:50 PM
Hi I'm currently having the same issue did this get resolved thank you
02-08-2020 09:54 PM
Hi yes it did if you speak to them and explain the issue they will help. A very helpful member of the team did us a letter in the end that had the serial number on it after I told them what the number was and nintendo accepted this as proof or purchase after rejecting the first letter because it didn't have the serial number on it.