by Leannejohnson80 Contributor
Contributor

Panicking over Nintendo switch

Can anyone help can’t get through to live chat, I recieved my phone on the 15th November and a text saying switch would be delivered up to 30 days. 

But am panicking as it’s a Christmas gift and we go on holiday abroad before Christmas. So desperately need to know if it’s dispatched and when we will get it 

15 REPLIES
by Legend
Legend

Re: Panicking over Nintendo switch

Hi @Leannejohnson80

 

You will need to speak to CS to chase your gift.

 

Gifts are subject to demand as per the T&C. 

 

 

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Panicking over Nintendo switch

Hi @Leannejohnson80,

 

Welcome to the EE Community.

 

Your Nintendo Switch will be delivered 15-30 days after you received your phone.

 

We'll send you a text when it's dispatched to let you know it's on the way.

 

Hope this helps. Smiley Happy

 

James 

by Leannejohnson80 Contributor
Contributor

Re: Panicking over Nintendo switch

I’ve just had a text saying it has been dispatched 

how long is it usually now as I have a DPD app and no active deliveries are showing at the moment 

by
EE Community Support Team

Re: Panicking over Nintendo switch

Hi @Leannejohnson80,

 

It's usually the next working day but you'll receive a further text from DPD the day before delivery to confirm.

 

Thanks

 

James

by MDL91 Contributor
Contributor

Re: Panicking over Nintendo switch

Good luck in getting it tomorrow Leanne!

 

I'm hoping that means mine will come really soon, as I got my phone on the 12th. Just phoned CS there- they said it's been ordered, but no solid delivery date yet and it may still be up to the middle of December. Fingers crossed! 

by Leannejohnson80 Contributor
Contributor

Re: Panicking over Nintendo switch

Will keep you updated if it comes (next working day is Monday ) 

 

by Leannejohnson80 Contributor
Contributor

Re: Panicking over Nintendo switch

This was the text message I received this morning . ... for anyone that is following this thread (I’m on day 16 of my contract) 

 

Hi from EE. Following your recent purchase, we've processed your free Nintendo Switch gift. DPD will be in touch with delivery details soon. Thank you.

 

 

 

 

by
EE Community Support Team

Re: Panicking over Nintendo switch

Thanks for sharing @Leannejohnson80 Smiley Happy

 

Hope you have an amazing holiday and enjoy your Nintendo Switch.

by Leannejohnson80 Contributor
Contributor

Re: Panicking over Nintendo switch

Thankyou and no worries on sharing info if it helps others to know the process or texts to be recieved. 

Fingers crossed it comes next week, as would like to preload games etc ready for our flight etc (I’m more excited than the kids ) 

by
EE Community Support Team

Re: Panicking over Nintendo switch

Ha Ha I would be too @Leannejohnson80

 

Just in case you need it see our EE Roaming: Getting ready to use your phone abroad post for advice on setting up your phone before you fly Smiley Happy

 

Best to have everything ready before getting to the airport!

 

I am very jealous! some nice winter sun hopefully for you all Smiley Happy

by Leannejohnson80 Contributor
Contributor

Re: Panicking over Nintendo switch

Thanks leanne didn’t think about roaming set up 

by Leannejohnson80 Contributor
Contributor

Re: Panicking over Nintendo switch

Update for any one following: Sunday now and just checked my dpd app and nothing is showing as recieved for delivery from EE so doubt a delivery will take place tomorrow. Will keep checking 

by
EE Community Support Team

Re: Panicking over Nintendo switch

Hi @Leannejohnson80.

 

Fingers crossed it comes soon!

 

Are you still within the 15-30 days?

 

Jon

by Leannejohnson80 Contributor
Contributor

Re: Panicking over Nintendo switch

Yes still within 

by
EE Community Support Team

Re: Panicking over Nintendo switch

Thanks for you patience with this @Leannejohnson80.

 

I'm confident it will arrive in the timescale provided.

 

If, for any reason it went beyond 30 days, please let us know Smiley Happy

 

Jon

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