30-11-2018 10:20 AM
Can anyone help can’t get through to live chat, I recieved my phone on the 15th November and a text saying switch would be delivered up to 30 days.
But am panicking as it’s a Christmas gift and we go on holiday abroad before Christmas. So desperately need to know if it’s dispatched and when we will get it
30-11-2018 12:10 PM
You will need to speak to CS to chase your gift.
Gifts are subject to demand as per the T&C.
30-11-2018 12:42 PM
30-11-2018 01:58 PM
I’ve just had a text saying it has been dispatched
how long is it usually now as I have a DPD app and no active deliveries are showing at the moment
30-11-2018 02:37 PM
Good luck in getting it tomorrow Leanne!
I'm hoping that means mine will come really soon, as I got my phone on the 12th. Just phoned CS there- they said it's been ordered, but no solid delivery date yet and it may still be up to the middle of December. Fingers crossed!
30-11-2018 05:19 PM
This was the text message I received this morning . ... for anyone that is following this thread (I’m on day 16 of my contract)
Hi from EE. Following your recent purchase, we've processed your free Nintendo Switch gift. DPD will be in touch with delivery details soon. Thank you.
30-11-2018 05:27 PM
Thankyou and no worries on sharing info if it helps others to know the process or texts to be recieved.
Fingers crossed it comes next week, as would like to preload games etc ready for our flight etc (I’m more excited than the kids )
30-11-2018 05:31 PM - edited 30-11-2018 05:31 PM
Ha Ha I would be too @Leannejohnson80
Just in case you need it see our EE Roaming: Getting ready to use your phone abroad post for advice on setting up your phone before you fly 🙂
Best to have everything ready before getting to the airport!
I am very jealous! some nice winter sun hopefully for you all 🙂
02-12-2018 09:46 AM
Update for any one following: Sunday now and just checked my dpd app and nothing is showing as recieved for delivery from EE so doubt a delivery will take place tomorrow. Will keep checking
02-12-2018 12:26 PM
Thanks for you patience with this @Leannejohnson80.
I'm confident it will arrive in the timescale provided.
If, for any reason it went beyond 30 days, please let us know 🙂