by Moskyn80 Investigator
Investigator

No game in my ps4 destiny 2 bundle upgrade offer

Hi, I upgraded my Sony phone and got the ps4 + destiny 2 bundle but it has arrived with no game in the box. Please help. Thanks. 

7 REPLIES 7
by Legend
Legend

Re: No game in my ps4 destiny 2 bundle upgrade offer

Hi @Moskyn80

 

Look through the paperwork as there will be no game/box/disk, but a download code for the Playstation Store.

 

Thanks




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by Moskyn80 Investigator
Investigator

Re: No game in my ps4 destiny 2 bundle upgrade offer

Hi northerner, thanks for the reply. I searched online first and found that mostly it's a download code as apposed to a game disc, but unfortunately no sign of this either. The only paperwork is Guarentee, Safety Guide & Quick Start Guide and checked through them all. Still nothing 😭

Thanks

by
EE Community Support Team

Re: No game in my ps4 destiny 2 bundle upgrade offer

Good Morning @Moskyn80

 

Welcome to the community. 

 

Did you purchase this directly with EE?

 

Speak soon, Katie 🙂

by Moskyn80 Investigator
Investigator

Re: No game in my ps4 destiny 2 bundle upgrade offer

Morning @Katie_B,

 

Yes, I upgraded to a Sony handset directly with EE through the EE website. 

 

Thanks 

by
EE Community Support Team

Re: No game in my ps4 destiny 2 bundle upgrade offer

Thank you for confirming this @Moskyn80

 

When did you upgrade?

 

Was this an add to plan or a gift with purchase?

 

Katie 🙂

by Moskyn80 Investigator
Investigator

Re: No game in my ps4 destiny 2 bundle upgrade offer

Hi @Katie_B,

I upgraded my handset and plan on 31st July to a new Sony phone, the ps4 was part of the upgrade deal. 

 

Thanks

by
EE Community Support Team

Re: No game in my ps4 destiny 2 bundle upgrade offer

I have sent you a private message for some further information @Moskyn80

 

Katie 🙂

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