by Loudcampbell Investigator
Investigator

Nintendo switch offer

I ordered the P20 Lite on the 13 November this was with the switch and I contacted ee last week and was told I was not entitled to the switch and had to go in to ee shop and even they said no I am entitled now got my account updated but yet still have not received anything in regards to my switched being dispatched. Help. It’s a Xmas present. 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Nintendo switch offer

Hi @Loudcampbell

 

Thanks for confirming this for me.

 

You will receive your Switch 15-30 days after your phone arrived.

 

We'll send you a text message with tracking details as soon as it is dispatched.

 

Thanks. Leanne.

3 REPLIES
by
EE Community Support Team

Re: Nintendo switch offer

Hi there @Loudcampbell

 

Thanks for coming to the community.

 

Did our customer service team and the Store, advise why you were not entitled to the Switch offer?

 

Thanks. Leanne.

by Loudcampbell Investigator
Investigator

Re: Nintendo switch offer

Yeh said the phone weren’t on the deal when it was when I ordered that’s not the problem that’s got sorted out but its the time it’s taking to receive it. 

by
EE Community Support Team
Solution

Re: Nintendo switch offer

Hi @Loudcampbell

 

Thanks for confirming this for me.

 

You will receive your Switch 15-30 days after your phone arrived.

 

We'll send you a text message with tracking details as soon as it is dispatched.

 

Thanks. Leanne.

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