by Lex1272 Investigator
Investigator

Nintendo switch offer

I recently upgraded my phone for the Nintendo switch bundle offer and was told I should receive a txt/email for the console. How does this work as I haven't had anything come through? Thx 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Nintendo switch offer

No problem @Lex1272 Smiley Happy

 

James

12 REPLIES 12
by Grand Master
Grand Master

Re: Nintendo switch offer

@Lex1272  Free gifts are sent out usually 30 days after you receive the handset. 

by
EE Community Support Team

Re: Nintendo switch offer

Hi @Lex1272,

 

Welcome to the EE Community. Smiley Happy

 

You Nintendo Switch will be delivered 15-30 days after you’ve received your handset. You’ll receive a message when your gift has been dispatched.

 

James

by Lex1272 Investigator
Investigator

Re: Nintendo switch offer

Thanks for letting me know...do you not initially get a txt at all or anything to start? As the guy in the store stated I should once I've set up my phone that ee would txt in relation to my offer, then later on I would get another email or text 15-30 days to say when they are delivering the switch? 

by
EE Community Support Team

Re: Nintendo switch offer

Hi @Lex1272,

 

No, you won't won't receive a text until your gift is dispatched.

 

Enjoy your Switch when it arrives. Smiley Happy

 

James

by Lex1272 Investigator
Investigator

Re: Nintendo switch offer

Thanks for your help! 😃🤣 Can't wait to play it!  😃😁

by
EE Community Support Team
Solution

Re: Nintendo switch offer

No problem @Lex1272 Smiley Happy

 

James

by DoubleDeaks
Explorer

Re: Nintendo switch offer

Hi had the same issue, received an email confirming my order is on its way, five days later I was informed there was a back log on orders so I cancelled and the received a text saying my order had been dispatched, still not received any response from customer services 🤬

by
EE Community Support Team

Re: Nintendo switch offer

Hi @DoubleDeaks,

 

Welcome to the EE Community.

 

I'm sorry your order wasn't cancelled in time to stop it being dispatched.

 

Have you received your phone?

 

Thanks

 

James

by DoubleDeaks
Explorer

Re: Nintendo switch offer

James I cancelled it because of the delay, the order was cancelled, but EE
continued to send me update text messages on my delivery, I waited 5 days
after the initial email confirmation from EE stating my order Is on its
way, spoke to customer services who told me I was on a back order and would
get my handset in the next 28 days, so I cancelled, I’ll cancel my contract
in sept 19, poor customer services 🤬
by
EE Community Support Team

Re: Nintendo switch offer

Hi @DoubleDeaks,

 

Do you still need help with your order?

 

Has it now been cancelled successfully?

 

Thanks

 

James

by valentino600 Investigator
Investigator

Re: Nintendo switch offer

How long did it take to receive your switch

by Lex1272 Investigator
Investigator

Re: Nintendo switch offer

Hey there thanks for your q...took 20 days. I got a text to notify DPD were delivering and I was able to track it from there. So didn't take too long! 🙂

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