07-12-2018 10:58 AM
I ordered the P20 Lite on the 13 November this was with the switch and I contacted ee last week and was told I was not entitled to the switch and had to go in to ee shop and even they said no I am entitled now got my account updated but yet still have not received anything in regards to my switched being dispatched. Help. It’s a Xmas present.
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07-12-2018 01:53 PM
Thanks for confirming this for me.
You will receive your Switch 15-30 days after your phone arrived.
We'll send you a text message with tracking details as soon as it is dispatched.
Thanks. Leanne.
07-12-2018 01:06 PM
Hi there @Loudcampbell
Thanks for coming to the community.
Did our customer service team and the Store, advise why you were not entitled to the Switch offer?
Thanks. Leanne.
07-12-2018 01:39 PM
Yeh said the phone weren’t on the deal when it was when I ordered that’s not the problem that’s got sorted out but its the time it’s taking to receive it.
07-12-2018 01:53 PM
Thanks for confirming this for me.
You will receive your Switch 15-30 days after your phone arrived.
We'll send you a text message with tracking details as soon as it is dispatched.
Thanks. Leanne.
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