Nintendo switch offer

[Loudcampbell]

I ordered the P20 Lite on the 13 November this was with the switch and I contacted ee last week and was told I was not entitled to the switch and had to go in to ee shop and even they said no I am entitled now got my account updated but yet still have not received anything in regards to my switched being dispatched. Help. It’s a Xmas present. 

[Leanne_T]

Hi there @Loudcampbell

Thanks for coming to the community.

Did our customer service team and the Store, advise why you were not entitled to the Switch offer?

Thanks. Leanne.

[Loudcampbell]

Yeh said the phone weren’t on the deal when it was when I ordered that’s not the problem that’s got sorted out but its the time it’s taking to receive it. 

[Leanne_T · Accepted solution]

Hi @Loudcampbell

Thanks for confirming this for me.

You will receive your Switch 15-30 days after your phone arrived.

We'll send you a text message with tracking details as soon as it is dispatched.

Thanks. Leanne.