by EE Community Manager
EE Community Manager

Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

If you take out a £30 SIM only plan with 60GB of data between 24 December 2018 and 29 January 2019, you’ll be eligible to claim a £100 Amazon gift voucher. Here’s everything you need to know to complete your claim.

 


So how do I claim my gift voucher?


You’ll get a text within five working days of taking out your SIM only plan telling you about how you can claim your voucher. You‘ll then be directed to our dedicated website to enter your EE mobile number and PIN that will be in the text so you can complete your claim.

 

 

How long do I have to claim my gift voucher?


28 days from the day you take out an eligible 60GB SIM only plan for £30 a month

 

 

Who do I contact if I don’t get my text?


You can call us for free on 0800 587 2296 (Monday-Friday (excluding bank holidays), 9am-6pm) or email mobilehelp@eereward.co.uk

 

 

What happens if I’m not eligible for the offer?


You may get a notification saying you are not eligible for the offer, this could be because you have another discount applied to your account, such as the Friends and Family discount, student discount or PERK discount. You can find out more about why you’re not eligible by calling us for free on 0800 587 2296 (Monday-Friday (excluding bank holidays), 9am-6pm).

 


When do I get my gift voucher?


You’ll get your voucher by email after 14 days, as long as you’re still on your SIM only plan, and you can use it straight away. If you've not got it within 21 days or it doesn’t work, make sure you call us for free on 0800 587 2296  (Monday-Friday (excluding bank holidays), 9am-6pm) or email mobilehelp@eereward.co.uk

 

 

How long do I have to use my gift voucher?


Your Amazon voucher will last for ten years from the date it is sent to you.

 

 

Where can I use my gift voucher?


You can use your Amazon.co.uk Gift Card* voucher code on Amazon.co.uk. You can find out more in the terms and conditions. Restrictions apply, see www.amazon.co.uk/gc-legal for full details

 

If you have any questions about the Amazon gift card, tap on 'Reply' below.

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13 REPLIES 13
by Samm1 Investigator
Investigator

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

I don’t believe this anymore, I think it’s fake. 

A way for EE to get customers. 

Ive been waiting for this for the past 3 months, I’ve called EE, they told to call the rewards team and I called the rewards team and they told me they are waiting on response from EE. 

They are just playing me around

by Samm1 Investigator
Investigator

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

It was £30 for 60GB, I took the plan on the phone

Sent from my iPhone
Highlighted
by
EE Community Support Team

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

Morning @Samm1

 

Thanks for coming to the community.

 

Did you get a text from us telling you about how you can claim your voucher?

 

Do you have any other discount on your account?

 

Leanne.

by Samm1 Investigator
Investigator

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

I haven’t received text messages and

Sent from my iPhone
by
EE Community Support Team

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

Hi there @Samm1

 

What plan have you taken out with us?

 

Also, where did you place the order?

 

Leanne.

by Samm1 Investigator
Investigator

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

It was £30 for 60GB and was done on the telephone 

by
EE Community Support Team

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

Hi @Samm1.

 

Have you emailed the rewards team at mobilehelp@eereward.co.uk?

 

They will be able to assist you further with this.

 

Jon

by Samm1 Investigator
Investigator

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

Yes, I have this is what they said:

Unfortunately we are still waiting on an response from the relevant EE department.

 

I apologise for the inconvenience.

 

by
EE Community Support Team

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

Thanks @Samm1

 

How long ago did you get this response?

 

I'd recommend getting back in touch again to get an update.

 

Jon

by Samm1 Investigator
Investigator

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

I received this message last week and before that I’ve been calling every week since January, and still getting the same response 

by
EE Community Support Team

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

I'm sorry to hear that @Samm1.

 

I'd definitely recommend emailing them again, they will be the best team to assist you with this moving forward.

 

Jon

by Samm1 Investigator
Investigator

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

I just called them and they are still saying the same thing 

by
EE Community Support Team

Re: Jan Sale £30 SIM only offer - How to claim your £100 Amazon gift voucher

I'd recommend emailing @Samm1.

 

The email address will take your query directly to the correct team.

 

Jon

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