by Lisa947 Contributor
Contributor

I'm not receiving an email so that I can confirm my ee perks registration

Has anyone had a problem verifying their email for ee perks registration. I have tried numerous times and requested that they send me another email but I haven't received 1 email yet. 

24 REPLIES 24
by Legend
Legend

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi @Lisa947

 

Have you checked your Junk/Spam folders?

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Lisa947 Contributor
Contributor

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi

 

Yes I've checked my spam mail and I've checked with my works IT department to see if it's been blocked. I'm receiving other emails from ee regarding upgrades etc

 

Thanks

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

Good Afternoon @Lisa947

 

Welcome to the community.

 

Are you going through the portal to complete this?

 

Are you able to try going through the registration again?

 

Speak soon, 

 

Katie Smiley Happy

by Lisa947 Contributor
Contributor

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi Katie 

 

Yes I'm doing it through the portal and it won't let me re register as my details are already registered

 

Lisa

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

Thank you for confirming this @Lisa947

 

At the point of registration did you set up a password? 

 

If so, are you able to try log in?

 

Katie Smiley Happy

by Lisa947 Contributor
Contributor

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi Katie

 

Yep I'd set up a password and I've tried to log on but because I can't confirm my email it just asks me to verify my email. Don't understand why I'm not getting any emails as I'm receiving them from ee about other things 

 

Lisa 🤔

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi @Lisa947

 

Thanks for coming back to us.

 

Do you work for the emergency services?

 

Leanne.

 

 

by Lisa947 Contributor
Contributor

Re: I'm not receiving an email so that I can confirm my ee perks registration

Yes Leanne I work for emergency services

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi @Lisa947

 

Thanks for coming back to me.

 

Have you followed the link below;

 

If you are a member of the emergency services please visit www.ee.co.uk/emergencyservices then follow the link to the EE Perk portal.

 

Full details can be found on the EE Perk - corporate discount page.

 

Leanne.

by Lisa947 Contributor
Contributor

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi Leanne

 

Thanks for that but I've done it that way as well... I got a code but went I rang EE the code wasn't recognised so they told me to try and log on and get it that way. 

 

Lisa

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

Good Morning @Lisa947.

 

Did our customer service team manage to get this resolved for you?

 

Jon

 

by Lisa947 Contributor
Contributor

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi Jon

No not yet. I've spoken to someone twice now and although very helpful and friendly they were unable to help me. All they could say was that I needed the code to get my discount but don't seem to be able to help me to get it. I've even emailed my Id card to someone thinking that would be of use. I'm checking my emails daily including the junk/ spam folder and have contracted the IT department at work who have confirmed that no emails have been received by EE. If I could just unregister and start all over again

 

Lisa

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

Thanks @Lisa947.

 

Where did you email your ID card to?

 

Our customer service team will be best placed to get this resolved for you as they have access to your account.

 

Jon

by Lisa947 Contributor
Contributor

Re: I'm not receiving an email so that I can confirm my ee perks registration

Hi Jon

 

I sent my ID card on email to Jodie Hasson but was told there was nothing they could do without the code

 

Lisa

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

OK thanks @Lisa947

 

I've sent you a private message to get some more information from you.

 

Please take a look and get back to me.

 

Thanks

 

Chris

by Nonstopdimple Investigator
Investigator

Re: I'm not receiving an email so that I can confirm my ee perks registration

Did this ever get sorted because I have the same issue

by
EE Community Support Team

Re: I'm not receiving an email so that I can confirm my ee perks registration

Evening @Nonstopdimple

 

Thanks for coming here for help.

 

Are you a new customer or looking to upgrade?

 

Do you work for the Emergency Services?

 

Speak soon, Leanne Smiley Happy

by Nonstopdimple Investigator
Investigator

Re: I'm not receiving an email so that I can confirm my ee perks registration

I am an existing customer and I work for the ambulance service 

by Nonstopdimple Investigator
Investigator

Re: I'm not receiving an email so that I can confirm my ee perks registration

Looking to upgrade

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